Bill Syddall Email and Phone Number
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As President of ALINK Insurance Services, an Independent Insurance Brokerage servicing multiple states, Bill's passion is to deliver SECURITY to families, business owners, and his team of tenured insurance professionals who work with him. His CIC "Certified Insurance Counselor" designation from The National Alliance for Insurance Education & Research is an example of his passion to deliver exceptional consultative service to his clients and partners, a differentiator from many in his industry. He carries property, casualty, health, and life licenses along with a long-term care certification status.Bill's 30 years of leadership experience at First Data, American Express, and as President of ALINK Insurance Services has provided him with significant experience where he has mastered delivering client satisfaction and operational efficiencies through six sigma protocol and client servicing and retention methodologies. Prior to serving as President of ALINK Insurance Services, Bill served as VP of Client Services and Operations, Director of Quality Control and Call Center Operations, and Manager of New Business Development and Implementations. His responsibilities include; client satisfaction, project management, contract negotiations, call center servicing and forecasting, training curriculum and staff oversight, sales operations, employee engagement, strategic planning, and much more.Bill has lived in Colorado over 19 years, recently celebrated his 33rd wedding anniversary, and has five wonderful children and seven grandchildren. Bill is committed to superior service and lasting relationships, loves the outdoors, spending time with his family, has an energetic approach to life, and enjoys being “A Link to Security!” for all he associates with both personally and professionally.
Alink Insurance Services
View- Website:
- alink2insurance.com
- Employees:
- 12
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PresidentAlink Insurance Services Aug 2011 - PresentParker & Colorado Springs, Co / Saratoga Springs, Ut Also Licensed In Multiple Surrounding States.The roots of our agency started in Colorado Springs in 1959. We have community storefronts in Parker & Colorado Springs, CO and Saratoga Springs, UT along with licenses to service clients in many additional states.Ideal clients are businesses and families who want valuable coverage at competitive prices backed with stellar service, industry expertise and claim support advocacy. https://www.alink2insurance.com/our-pledge-of-performanceALINK Insurance Services is a full service, independent agency that designs tailored Auto, Home, Business, and Life insurance solutions to individuals and businesses in Colorado, Utah and surrounding state communities. As an independent agency, ALINK Insurance Services' access to multiple companies allows us to find the right blend of insurance coverage at competitive prices. https://www.alink2insurance.com/independent-insurance-agency Our team of insurance advisors are committed to take the time to educate clients when making insurance purchasing decisions. This educational experience is difficult to find in today’s market.https://www.alink2insurance.com/testimonialsALINK Insurance Services - "Your Link to Security" (303) 752-6475 / (385) 382-0038www.alink2insurance.com
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Director Of OperationsTransfirst Feb 2009 - Jun 2011• Direct seven performance optimization delivery teams, 98 employees, responsible for world-class service delivery in a 24/7/365 operations environment.• Reduced operational overhead by 27%, saving $868K annually.• 83% improvement in customer NPS (Net Promoter Score)• Defined and launched Training and Workforce Management organizations to provide scalable usage across company business units utilizing existing budgetary resources.
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Vp Client Services & OperationsFirst Data Mar 2005 - May 2008•Lead Official Check and Money Order organization for 1,900 plus financial institution relationships. [Business Implementation, Check Production and Distribution, Financial Reconcilement, Risk Control, Relationship Management, Service Level Maintenance, Contractual Negotiation, Business Wind Down, etc.]•Consistently achieve 90% plus satisfaction ratings from clients (94%) and employees (90%)•Oversight for $7.4 M budget, beat expense plan goals by $1 M two years running•Streamlined organization headcount by 37% from 153 to 96 FTE, conservative savings of $855 K/year•Restructured abandoned property procedure, generating new annual earnings of $285 K -
Director, Client ServicesFirst Data Corporation Feb 2002 - Feb 2005•Successfully managed outsourcing the American Express Official Check and Money Order business, resulting in $693.6 M in new balances for Integrated Payment Systems•Directly managed 49 FTE with a $2.9 M budget, coming in under by 10% year over year•Reduced annual write-off losses by 96%, from $583 K in 2003 to $24 K in 2005•Increased employee satisfaction from 75% to 94%•“New Business Implementation” team created, streamlined lead time from 50-70 days to 30 days•Reduced express shipments by 74%, saving $232 K•Co-facilitated a 35% reduction in headcount generating $1.2 M in recurring savings•Managed a 98.8% reduction of financial differences and a 95.6% reduction of risk items
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Operations Manager - Official Check And Money Order GroupAmerican Express May 1998 - Jan 2002•Created a client implementation strategy; including hiring and management responsibilities•Successfully launched over 475 accounts representing $700 M in daily sales volume•Developed, hired, and managed the American Express Official Check and Money Order customer service call center•Solicited, developed, and maintained print vendor relations, managing check stock quality, pricing metrics, and distribution strategies for over 20 million items annually•Managed the selection and deployment of four clearing banks required to support the American Express Official Check and Money Order business•Effectively outsourced all American Express Official Check and Money Order operations from Salt Lake City, UT to Integrated Payment Systems in Denver, CO
Bill Syddall Skills
Bill Syddall Education Details
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Accounting -
Accounting And Business/Management
Frequently Asked Questions about Bill Syddall
What company does Bill Syddall work for?
Bill Syddall works for Alink Insurance Services
What is Bill Syddall's role at the current company?
Bill Syddall's current role is President at ALINK Insurance Services - Your Link to Security (303) 752-6475.
What is Bill Syddall's email address?
Bill Syddall's email address is bs****@****ins.com
What is Bill Syddall's direct phone number?
Bill Syddall's direct phone number is +172031*****
What schools did Bill Syddall attend?
Bill Syddall attended Westminster University, Westminster University.
What are some of Bill Syddall's interests?
Bill Syddall has interest in Coaching Youth Soccer, Gardening, Walking And Biking With My Wife, Serving And Teaching Others, Mentoring, Hiking, Camping, Protecting Assets.
What skills is Bill Syddall known for?
Bill Syddall has skills like Leadership, Process Improvement, Strategy, Management, Crm, Project Management, Strategic Planning, Operations Management, Call Center, Training, Sales, Executive Management.
Who are Bill Syddall's colleagues?
Bill Syddall's colleagues are Lillian Herrera, Kaelyn Malm, Dawn Box, Cisr, Cic, Crm, Stephanie Tafoya, Stephanie Stavri, Susan Soler.
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Bill Syddall
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