The Thomas Group provides consulting services in process improvement, change management, Lean/6 Sigma, program management, Agile/Scrum, Lean Start-ups, global policy design, interim operational leadership and vendor management, with a full network of tested, articulate and intelligent partners to fill project needs.Business process improvement - analyzing and documenting processes, process design, and process mapping. Introducing/Initiating/implementing change where seen necessary.● Introduce continuous improvement initiatives● Work as catalyst for effective implementation of corrective and preventative actions● Partner with cross functional teams to train and deploy continuous improvement methodologies● Interface with cross functional teams to identify improvement opportunities to drive high quality and efficient processes

Strategize unified database - combine demographic and behavioral data elements from multiple channels. ● Eliminated redundancies of multiple databases - creating demographic selection and sortation efficiencies. ● Developed processes for capturing donor and volunteer demographics,updating and analyzing, allowing leadership to target donors for specific initiatives and events.● Streamlined data capture process. ● Demographic codification.● Multi-channel data mapping.● Data cleansing.● Comprehensive database management.● Mentor Interns.

● Liaison between media customers and Hallmark Data Systems - understanding client’s strategic marketing objectives and developing growth strategy by building internal relations to achieve client goals.● Responsible for overall relationship / account management, client satisfaction, retention, and organic and new/additional business growth● Worked closely with cross-functional departments to facilitate the successful launch of specific customer initiatives and to ensure that specific customer issues were addressed. Acted as the voice of the customer. Client advocate.● Major account client relationship management representing seven figures in annual billing.● Maintained client portfolio equating to 25% of company revenue.● Acted as a core resource in Hallmark’s growth strategy by building internal relations with Hallmark’s current client base.● Advised current Hallmark clients on best practices and industry needs.● Project Management oversaw in-conversion/integration of new business.● Led weekly project meetings, insuring stakeholders accurate and timely completion of projects.● Communicated project related issues, scope changes and contingencies with clients during project life cycle. ● Managed a team of 8 Client Relationship Managers.● Engaged in RFP responses and contract review.● Served as a resource and point of escalation for assigned clients and staff.

● Contributed to 380% growth in revenue.● Ability to build effective relationships which introduce win-win solutions to clients and across departments.● Successfully managed, mentored, trained and coached professional staff of Account Managers.● Group Leader of one the company’s largest revenue B2B publishing account representing over 10% of current revenue. ● Streamlined processes to create greater efficiency - collaborated with Tech Staff to reduce data file conversion from three day standard turnaround to 20 minute Account Manager menu driven process.● Project Management overseeing in-conversion/integration of new business. Continued responsibility for the global management of approximately 68 publication databases, including BPAWW, AAM and VAC audited publications.● Direct involvement with delivery of state of the art products to clients, including CRM solutions, web form hosting, e-Commerce, and consolidated database products - corporate databases, e-permission databases and web registration databases.