Bill Terpstra, Mba, Pmp Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

Leading PMO Governance team for the US Region, defining the role as the first to hold this new position at time of hire.● Defined full project management ecosystem, inclusive of process, tools and templates, appropriate for the scale of the US Region yet compliant with parent bank policy. Deployed the solution resulting in improved quality, consistency and reporting across the PMO.● Developed, operating, and implementing digitization of portfolio management practices including quarterly roadmap planning and prioritization, project intake, and resource planning and assignment.● Enhanced tools and processes across numerous PM functions including scheduling, risk management, change management, financial management, and project documentation.

Chicago, Il, Us

Formed expanded global learning operations organization that defined and implemented processes, tools, and systems to support development and delivery of technical documentation and training materials.● Implemented new Learning Management System to revolutionize experience for customers, partners, and employees (https://learning.motorolasolutions.com), successfully addressing the company’s #1 customer concern as reported in 2016 customer feedback survey, which was inaccessibility of training and documentation.● Architected and implemented database backend to integrate and rationalize 8 previously disconnected and conflicting systems, improving efficiency, consistency, data integrity, and reporting.● Restructured outsourced customer support function to insourced, saving 68% annually while improving service delivery time and quality.● Delivered customer solutions via software development and program management teams utilizing Agile methodologies.● Defined and implemented organization-wide metrics, driving optimization of efficiency and delivered quality.

Chicago, Il, Us

Centralized regional teams into global organization of 145 employees who developed technical documentation and training materials for all Motorola Solutions products worldwide.● Ramped training materials output (instructor led, virtual instructor led, and online) to 10x prior levels while improving quality.● Reduced training development cost 20% via insource/outsource mix, low cost, and process efficiencies / improvements.● Drove project from requirements through implementation for web-based portfolio management database, standardizing management, control, and reporting globally for all training projects from request through delivery.● Migrated 30,000+ pages of documentation to DITA XML standard, enabling content re-use, single-source content for multiple deliverables (PDF, online help, on-device manuals, HTML publishing, etc.), and translation cost reduction of $4M within 3 years.

Chicago, Illinois, Us

Managed team of 75+ employees in 4 countries that developed all technical documentation (user manuals, quick reference guides, and service manuals) for Motorola public safety products worldwide.

Chicago, Illinois, Us

PROGRAM MANAGEMENT PROCESS / TOOLS TEAM MANAGER (September 2006 - April 2010)Formed team comprised of software engineers and process developers. Drove requirements, design, development, deployment, and optimization of processes and tools leveraged by program managers across 12+ disparate Radio and Cellular businesses.● Yielded recurring savings of $7M+ annually through delivery of projects such as development lifecycle standards, scheduling standards, program metrics, risk management, project tracking, and frontend planning databases.● Architected all projects into high-level integrated data structure, ensuring information consistency and re-use.SYSTEM RELEASE PROGRAM MANAGER (July 2002 - September 2006)Directed organization’s largest ever public safety 2-way radio system release.● Performed all project-wide program management functions, including schedule management, risk identification, change control, issue resolution, and status reporting to upper management via written reports and formal presentations.● Balanced scope, schedule, and resources and maintained proper interfaces between engineering, system design, system test, product management, marketing, supply chain, service, documentation, and training organizations.● Delivered 3½ year project with $160M+ development budget and 700+ person team on time.RELEASE PROGRAM MANAGER FOR SYSTEM ENHANCEMENT RELEASES (June 2001 - June 2002)Program Managed 4 consecutive software and hardware maintenance releases for all supported radio system platforms. Delivered all projects on time and within budget while achieving all quality targets by focusing on scope control and strict adherence to process.

Chicago, Illinois, Us

System Test Program Manager for System Enhancement Releases (March 2000 - May 2001)Led team of 28 engineers involved in system test of quarterly software and hardware maintenance releases. Oversaw test systems, plans and execution, plus defect tracking and progress reporting.System Test Engineer / Manager (March 1994 - Feb 2000)Developed test procedures and tested public safety 2-way radio systems. Selected to manage overall test effort for several major system releases, which included test process definition, managing project test schedules, managing teams of test engineers, defect reporting and resolution tracking, interfacing with development engineering, and reporting status to business and program management.

Privately held company specializing in Unix computer storage subsystems afforded frequent direct involvement with large customers (e.g. Amoco, Intel and Motorola). Performed wide range of technical and business activities, including product development and testing, software development, customer technical support and technology overview presentations.

Bachelor Of Science, Electrical Engineering

Mba, Organization And Management

Master'S Certificate, Program Management