Bill Thayer Email & Phone Number

United States

Germantown, Maryland, United States

All Workplace support including mobility. Executive support and support coordinator.

Managed and administered communications systems for a global leader in molecular biology. • Provided support, audited voice/data plans and managed expenses for over 1000 mobile line of service over multiple providers with a $1.2M annual spend.• Project managed telecommunication integration for over 10 company acquisitions. Migrated to standard, best of breed technologies.• Maintained enterprise communications, including Avaya, Cisco and Siemens, for multiple offices and data centers with latest version and patch level.• Provided operational support for secure communication circuits as all offices.• Received company award from the Americas Management Council (AMC), representing all Vice Presidents in the Americas, for evaluation and implementation of new company-wide wireless/smart phone technology.

@Qiagen Germantown, Md

Responsible for performance and 24x7 availability of telecommunication systems supporting 1200 users in 10 offices across 4 countries in North and South America.• Provided project support for migration of call center applications to cloud services for over 350 global agents. Cloud services integrated key applications on a global platform and added cost effective mobility solutions.• Manage video conference, online meeting and collaboration tools to facilitate effective meetings and minimize travel costs.• Planned and managed network and communication system move as part of a 2000 sq. ft. data center relocation. Project was completed on time and on budget. Achieved zero data loss or unplanned system downtime during network/system relocation. Implement preventive maintenance plan for all components• Transitioned from Qiagen internal IT staff to Tata Consultancy Services as part of managed IT services transition. Performed knowledge transfer to offshore Service Desk and tier 2/2 support to ensure smooth transfer for services.

Telecom Engineer• Performed moves, adds and changes (MAC) on the Avaya and Siemens/Rolm and platforms for 10,000 plus employees, in 10 locations.• Provided tier 2 support for AOL employees nationally for voice related issues including: meeting place conferencing platform, circuit and PBX support, user level phone and voicemail support, email plug-in/configurations, and client applications.• Managed tier 2 support for AOL employees nationally for voice related issues including: meeting place conferencing platform, Circuit support, PBX support, and user level phone and voicemail support, email plug-in/configurations, soft client applications, etc.• Provided desktop support for Windows computers, software applications and mobile devices for IT team.Project Manager• Created procedures and processes for tier one support on telecom related issues.• Created and implemented process for new hire requests, DID’s recoveries, hardware management.• Managed new video conferencing installations.Desktop Support• Provided Technical support for Windows computers.• Created remote access troubleshooting and configuration documents for Windows computers.• Administered Active Directory accounts and network infrastructure.• Provided desktop support for onsite and remote users.