Bill Thomalla Email & Phone Number

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

Led operations for a rapidly-growing Saas company serving the Home Health, Self-Direction and Home & Community-based services provider markets. Built and scaled operations as cutting-edge Pavillio platform was developed and deployed, migrating existing customers from legacy software and implementing new customers into the new platform. Growth strategy included developing offshore development teams, transition of on-prem infrastructure to cloud-based systems, expansion of Revenue Cycle management services, project management, customer support, client success and alignment with Sales, Product, and Finance teams.Pavillio enables agency providers to deploy an integrated platform using modern, scalable technology, automation and intuitive design to improve cash flow, maintain compliance with State and MCO requirements, and improve operating efficiency so that caregivers spend more time caring for their participants, and less time on burdensome administrative tasks.

Greater Minneapolis-St. Paul Area

Supervised product function for a small, rapid-growth SaaS company serving the MN Home Health Care market. Directed in-house and offshore development teams, coordination of infrastructure, product implementation, and coordination of business strategy with Sales, Support, Billing Services leaders.

Coon Rapids, Mn

Responsible for the administrative/business operations for Midwest Disability, including client intake, case management, administrative support, accounting and finance, and IT and reporting. Worked closely with the firm's partners to develop strategic goals and direct implementation of initiatives to achieve goals for improved profitability for the multi-location law firm.

Directed service function, including multiple call center locations, quality assurance & training, vendor technician network management, claim administration for a national service contract provider.

Directed customer service, financial operations, strategic planning and implementation, project management, information technology, and overall operations leadership for Montage, Inc.

Mba, Management

Ba, Political Science