Private, exclusive club in Haverford, PA. Responsible for managing and educating food & beverage, housekeeping, and locker room staff in addition to creating policies and procedures with the end goal in mind of increasing customer satisfaction and increasing revenue while reducing overall expenses. • Co-developed and taught internal employee customer (member) satisfaction sessions• Established and cultivated relationships with elite members by researching and creating connections with… Show more Private, exclusive club in Haverford, PA. Responsible for managing and educating food & beverage, housekeeping, and locker room staff in addition to creating policies and procedures with the end goal in mind of increasing customer satisfaction and increasing revenue while reducing overall expenses. • Co-developed and taught internal employee customer (member) satisfaction sessions• Established and cultivated relationships with elite members by researching and creating connections with them • Co-developed menus to increase revenue and increase member satisfaction based on member feedback and historical data Show less

Responsible for managing food & beverage for all outlets in this 200 room hotel in the Chester County area. • Re-negotiated contracts with vendor partners to deliver less expensive goods and services by using competitive information from contacts / friends in the local industry• Co-developed menus to increase revenue, streamline menu logistics, and improve customer satisfaction, based on 1 years worth of food ordering history and patterns of guest type• Selected to attend Starwood… Show more Responsible for managing food & beverage for all outlets in this 200 room hotel in the Chester County area. • Re-negotiated contracts with vendor partners to deliver less expensive goods and services by using competitive information from contacts / friends in the local industry• Co-developed menus to increase revenue, streamline menu logistics, and improve customer satisfaction, based on 1 years worth of food ordering history and patterns of guest type• Selected to attend Starwood Service Culture Training, certified Service culture champion, which focused on the concepts of paradigm shifts in the industry and leading staff through alternative ways, based on “customer type” to focus on customer satisfaction• Executed a 6M dollar restaurant / food outlets renovation to the hotel Show less

• Managed Food & Beverage Outlets including Coffee Shop, Lobby Bar, 3 Meal Restaurant and Room Service in a 365 room business hotel in Philadelphia • Assisted with major banquet events including weddings, proms and formals. • Assisted in the Creation and Design of New Menus • Responsible for Beverage Cost

• Responsible for preparation of large weddings and events• Supervised kitchen operations• Coordinated with chef and servers for final preparation of fine dining cuisine• Entrusted with keys and company credit cards

• Focused on sales and gaining clients by selling marketing services• Created and developed company social media awareness • Managed social media department