So, you want to be a great leader of people in tech, but do not know how? Well, this was me when I first started out in my career 24 years ago, and along the journey I invested in myself through reading, schooling, and learning from people more experienced than me to ensure I was headed down the right path of great people leadership. Here is what I learned quickly about leadership: If you don’t care, people will not either. Pretty simple huh? That’s the start of my leadership journey on building, improving, and scaling technical support and engineering organizations. It all started with people. Over my career, I have been able to foster customer loyalty and employee retention. As a strategic technology services leader, I can rapidly identify and resolve organizational and structural challenges that disrupt business operations and impact customer satisfaction. Guess how? Your right, people development. During my career, I have strategically elevated customer experience and increased organizational effectiveness and team capability by designing and implementing novel processes, service level objectives (SLO), reporting and analytics, and high-level training. I also empower and motivate teams to achieve strategic objectives and seamlessly navigate change as an influential people leader, change agent, and sought-after motivational speaker. Below is a selection of some of my top accomplishments from my career: • Introduced real-time support performance metrics into dashboards and analytics at to address the lack of visibility into customer experience; facilitated immediate awareness of performance and issues for support leaders and executives by formalizing KPIs and metrics from SLO processes• Designed and implemented a new pay structure for the engineering team, resulting in immediate and sustained cost savings for the organization.• Spearheaded the development of a comprehensive technical support strategy, identifying inefficiencies in the previous structure and formulating a robust plan for growth, cost savings, and improved efficiency.• Implemented training and career development program within team to address lack of transparency and consistency in career opportunities. Aligned regular coaching and mentoring sessions with advancement requirements, teaching required skills and creating individualized training and mentoring programs, positioning 60% of team to secure promotionsAt Above The Brim Coaching, I will coach you how to develop your brand in tech and make an impact just by being who you are. Let's elevate.