William Vanderhoof Email & Phone Number

Columbus, Ohio Metropolitan Area

West Palm Beach, Florida

Install, update, and repair personal computer hardware, software, and network service systems. Maintain and implement desktop solutions in support of organizational business needs. Provide professional level phone support to customers. Performs all duties in accordance with company policies and procedures.

Boca Raton, Fl

Supervised corporate on-site IS infrastructure team consisting of Hardware Technicians in Boca Raton, FL and Schaumburg, IL (250 stakeholders). Oversaw Site Portfolio Management, Project Management, proactive customer service, issue management, end user training, and integration of local priorities into enterprise project portfolio. Single point of contact for all customer issues within corporate headquarters. Partnered with business area management to understand business requirements and then align technical and process solutions to those requirements. • Coordinated between internal IT, software vendor and Growth Media team moving previously stalled $500K Digital Asset Management project forward. • Consistently met company mandated Service Level Agreement of 97% on-time closure for Incident tickets for on-site support.

South Florida

Supported, installed, and maintained personal computers, local area networks, server hardware, operating systems, software, and related IT sanctioned peripherals. Provided technical support and training to personal computer and PC network users. Assisted users in solving problems using available hardware and software tools. Installed and supported both hardware and software components and performed preventive maintenance, test and repair of equipment. • Engaged users to determine their potential future business requirements and provided positive customer experience with each customer interaction. • Provided site assessment and equipment setup for On-Boarding of new Physicians. Coordinated with Project Manager, Facilities and IT ensuring all requirements were met.

Boca Raton, Fl

Oversaw smooth running of computer systems at 6 locations, with 5 locations being remote. Designed, developed, implemented and coordinated systems, policies and procedures. Identified problematic areas and implemented strategic solutions in time. Provided support to staff, set up network, email, telephone, voicemail, and application accounts and coordinated with outside vendors. • Maximized extra office inventory, saving company $15K by providing network switch, VoIP phones and computers and monitors for an office relocation.

West Palm Beach, Florida Area

Directly involved in providing quality of care for patients. Oversaw orientation of new patients to program. Assisted in crisis situations and complied with CPR certification.

Columbus, Ohio Area

Provided support and backup to Service Desk Supervisor while performing System Administrator duties. Provided technical support to end-users, including identifying problem incidents with their subsequent resolutions. Oversaw HP Service Manager software which was used by city employees Service Desk. • Maintained 95% up time of Service Desk software, perform all upgrades, patches, and customization while averaging 4K+ interactions opened per month. • Created and maintained statistical reports to assist managers staffing requirements. • Provided training for Microsoft Office, teaching classes 8 times a year, always receiving top marks on student reviews of the class. • After developing backup and restore process that was a quarter of manufacturers specified time, implemented twice a day backup of database ensuring minimum data loss in event restore was needed. This limited the potential downtime to Service Desk. • Redesigned outdated department intranet to streamline access to information.

Bachelors, Technical Management, 3.8 (Magna Cum Laude)

Associates, Cadd / Architechtural Design