Buckner’s mission is to serve the vulnerable children, families, single parents, and senior adults.

Based in Texas, Cyber Group is one of the fastest growing software service companies in the region with 225+ strong team members in Dallas, Texas and New Delhi, India. The company offers solutions that are tailored to the needs of individual clients utilizing expertise in application development & integration, customer experience & CRM, production support & quality assurance, and data analytics & AI. Cyber Group is a Salesforce Partner. The company has been featured on INC 5000 and The Best Places To Work in recent years.

Faculty for Master's in Information Technology Management (MSITM) degree - teach agile project management

Global Media Outreach exists to share Jesus online, grow people in faith and connect them to Christian communities. Volunteers, apps, social media, a secure response system, and online advertising come together as a new model to share Jesus with every person on Earth. • Managed information technology, social media, outreach (advertising), and reporting / BI teams to present the Gospel to over 170 million people world-wide, with over 20 million decisions for Christ. Achieved a 20% increase YOY in Gospel presentations (e.g. who viewed our websites) and 46% increase YOY in decisions for Christ • Sponsored and managed numerous key strategic initiatives raising performance of overall organization, including a focus on use of social media to reach younger seekers; use of Agile methodology by technology team; and use of Tableau business intelligence tool and daily performance metrics• Built high-performance teams across areas of responsibility including strategic new hires in social media management, project management, and reporting / BI; motivated current employees to perform at much higher levels

iDonate is a B2B SAAS company providing software and services to non-profit organizations which allow donors to give multiple forms of gifts - cash, credit card, vehicles, boats, business inventory, jewelry, corporate stock, and other types, which are liquidated by iDonate with the funds going to the donor selected non-profit.As Chief Success Officer, I managed teams handling the donor & non-profit organization post-sale interactions with iDonate. Worked with organizations such as International Justice Mission, Samaritan’s Purse, American Heart Association, many nonprofits, several colleges and universities, and over 100 different churches.Strategic Growth• Led customer success team that on-boarded over 200 new customers in 10 months, a 40% increase in customer base.• Managed donation liquidations team, responsible for marketing and selling donated items representing a 50% in noncash gifts over prior period.• Part of executive team creating an operational alliance of 3 leading organizations in non-profit services, including mid-sized financial services firm; largest provider of software to churches and parishes; and iDonate.Operational Improvements• Designed and implemented performance analytics, success measurement dashboards and service levels for onboarding and gift handling. Leveraged existing investment in Salesforce technologies.• Led content creation and technology deployment resulting in easy to use yet comprehensive portal for customers seeking information on iDonate software and services.Product Rollout• Coordinated communications, including email, webinar, and website messages, to customers for three major software releases. • Completed testing of new features in each software release including new text to give “super” feature.• Facilitated customer and staff input of new features and enhancements via Aha!, hosted product management software.

Homeland HealthCare is a leading health insurance marketer and third party administrator offering health, dental, life, and disability insurance plans for individuals and businesses. The firm is a multi-year winner of Inc. 500's and SMU Caruth Institute's 100 Fastest Growing Companies in the Dallas Ft Worth area.Instrumental part of c-level executive team, working with peer executives to increase revenue from $35 million with negative EBITDA to a $93 million company with over $1 million a per month in EBITDA within just three years. Managed enterprise-wide IT strategy and service across multiple call centers and corporate office, encompassing infrastructure operations, application development, desktop support, and other functions. Strategic Growth• Led evaluation and integration of technology as firm acquired four new companies in 12 months. • Turned around the IT department, aligning services with business objectives and creating a customer-oriented culture with solid collaborative working relationships between IT and business.• Managed technology due diligence to achieve outside investmentsInfrastructure• Improved sales & customer service agents’ ability to achieve goals by deploying new Avaya phone system & Zeacom call center software.• Optimized use of sales leads and agent performance reporting with implementation of Five9 dialer software.• Leveraged third-party cloud/SaaS tools to replatform hosting of critical functions such as email, corporate and product websites, and storage management, delivering stable services at appropriate cost-points.• Enhanced end-user desktop support experience & shortened service times.Application Software • Improved customer retention and reduced costs by implementing electronic fulfillment• Enhanced product marketing & customer experience while reducing workload with deployment of new content management software for 50+ websites.• Managed application development priorities and corporate PMO.

Worked for serial entrepreneur and former President of Koch Ventures on two different start-up concepts he was pursuing, a software-as-a-service based gift capture platform for non-profit organizations (iDonate, LLC), and a training solution based on Adobe LCCS technologies, also SaaS based (CleverSpring/trainingSpring). Served in both operational and technology related roles. Managed service delivery and operations, leading to 10% growth in software demand. Primary interface between customers and application development. Oversaw deployment and user on-boarding for over 150 organizations/portals for international client-base. Worked with outsourced data center & application development.

The DFW Executive Healthcare Network (EHN) exists to provide a broad forum for health industry executives to meet, network, and exchange professional information on a regular basis. Executive Healthcare Network was started by a handful of folks early in 2009 and has grown from less than 15 members to a robust group of over 200 members and two meetings a month.

The Department of Information Resources is responsible for leading the transformation and delivery of technology across all State of Texas agencies to better serve the citizens of Texas. DIR is responsible for leveraging the state’s investment in shared technology infrastructure, protecting and securing technology assets and information, and simplifying citizen, business, and government access to services and information. DIR is responsible for a cooperative contracts program that provides an effective procurement channel to thousands of public sector entities across Texas to purchase computers, software, and other technology related products. DIR is also responsible for the adoption of statewide technology rules and standards.

Senior IT Executive for the largest anesthesiology physician group in the United States ($450 million revenues / over 700 providers); managed Infrastructure Services, Application Services, and Customer Service / Help Desk departments. Managed technology services for all corporate entities including revenue management, physician scheduling, credentialing, 25 clinics, and off-site physician support at hospitals, as company grew by 30% through acquisitions. • Eliminated multiple system outages costing $50,000+ each. Reduced operational risk and raised regulatory compliance through deployment of security monitoring tools & processes, standardization of equipment, and improvements in BCP/disaster recovery procedures and testing. Directed improvements in application development processes. • Deployed new physician credentialing software increasing staff productivity by 25% and improving credential file completeness and quality of documentation. Implemented new scheduling software allowing physician scheduling team to absorb 15% increase in caseload.• Partnered with Chief Medical Officer and 20 leading physicians to deploy SharePoint application used collaboratively by physicians to capture best practices in anesthesia care, a key step in Pinnacle winning exclusive anesthesia services contract at top DFW hospital thus achieving a large increase in revenues.

Provided interim IT leadership at the CIO and Director levels to a leading spine-oriented clinical research organization, an international provider of software for clinical research, a large multi-national 3rd party logistics corporation, and a corporate leader in quick casual restaurants. Tatum is the largest executive services in the United States helping companies in transition to accelerate business success and create more value.

Medidata Solutions is an international leader in providing software and services for clinical research. Helping clinical researchers reduce trial cycle times, achieve early visibility to reliable trial data, and maintain strict fiscal responsibility. Venture capital backed internationally recognized provider of clinical research solutions to 22 of the top 25 global pharmaceutical companies and many mid-market life sciences companies & clinical research organizations (CROs); $80 million revenue; IPO in 2009.As the Chief Information Officer, led Medidata's information technology team through a critical transition period for the company and the IT organization. Built a strong IT team of multiple leaders, increased technical staffing as appropriate, implemented reliable, standardized processes, and focused on operational results, strengthening relationships with existing and new external customers and improving service delivery. • Managed 5 direct reports and IT staff of over 40 individuals in 5 locations. Responsible for 24x7x365 operations in three data centers (one internal / two outsourced), customer service desk, and software deployment for this international Software-as-a-Service (SaaS) with high-demand customers on three-continents.• Key customer facing role. Retained two critical and financially significant customers who were about to depart due to service issues. Worked closely with external customers to rebuild operational and technical credibility.• Raised quality of IT staff; completed qualification/revalidation interviews of all staff members; hired and on- boarded 15 new IT staff members in two months to support growth; revitalized IT staff morale.• Continually improved compliance to regulatory standards; responsible for meeting rules published by Good Manufacturing Practices (GMP); U.S. Food & Drug Administration (FDA); and organizations in Europe and Asia.

SOURCECORP, a roll-up of over 40 different acquisitions, provides business process outsourcing solutions to financial, government, healthcare, and legal industries. • Managed an enterprise-wide team of 25+ in preparing for and successfully passing the IT components (404) of SOURCECORP’s first Sarbanes-Oxley (SARBOX) audit. Reduced operational risk and ensured regulatory compliance. Worked with management in 14 separate business units.• Led enterprise-wide team in achieving SOURCECORP’s first SAS70 (Type II) compliance audit; encompassed 7 major domestic and international operating locations. Removed significant obstacle to revenue growth with successful SAS70 audit as many current and new customers were requiring a SAS70 certification for contract renewal.• Gained operational efficiencies by defining and implementing numerous process changes and technology improvements. Established new communication channels, esprit de corps across decentralized IT units in autonomous operating units.