Bill Wang Email & Phone Number

Serve as lead Pivotal CRM developer and a system administrator. Work with business analyst to design Pivotal system architecture in Allied Telesyn. Implement Customer, Contact, Lead, Opportunity, Quote, Order, Product delivery schedule, Marketing, Product lifecycle management, Support, Helpdesk and many other function modules. Design Smart Portal Interface, Forms (Active Access, Windows), Tables and Fields, Client Scripts, Pivotal Agents, AppServer Rules (Pivotal Server Components) , Queries, Reports and Letter Express and create Security groups for different business groups. Responsible for maintain system working properly 24/7. Patching and upgrading CRM servers. Troubleshooting any issues clients have regarding CRM systems.

Work as a senior Pivotal consultant helping Pfizer Animal Health Division to develop new function modules to its Pivotal CRM system. Design new Pivotal Active Access user interfaces. Convert existing windows access user interface into Active Access user interface. Create new and customize existing Pivotal server components (appserver rules) and develop Pivotal client scripts. Develop Pivotal Agents to import and export data to and from other business applications. Write new and redesign existing queries to dramatically increase system overall search speed. Design many different kinds of reports. Create different kind of Pivotal SmartPortal channels etc.

Serve as lead CRM developer and system administrator; accountable for analyzing requirements and designing technical/processing solutions. Participate in entire development cycle, including needs assessment, testing, development, and implementation. Prioritize development efforts and manage timelines, ensuring overall functionality of application. Viewed as technical expert for writing code and creatively resolving issues. Collaborate with development team members regarding application designs and testing activities. Spearheaded customization and implementation of a Pivotal CRM system in Macrovision; system includes several key modules such as Technical Support, Customer Service, Sales, Marketing, and Engineering. Attended Pivotal Technology Foundations, Toolkit Customization and Active Access Application Customization training classes in Pivotal. • Used Pivotal CRM system to develop a Helpdesk application that has been used by Macrovision worldwide employee.