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Highly motivated and goal-oriented professional possessing several years experience with major automotive finance companies. Demonstrated ability to implementing process improvements and project management experience.Managed team of up to 13 representatives collecting auto loans with multi million dollar portfolio. Developed strong relationship with Learning & Development Team and assisted with training of new hires. Functioned in lead role with other supervisors. Maintained extremely high employee satisfaction scores ( i.e. 95% ). Consistently among highest performers in department ( Performance Rating of Excellent Plus ).Specialties: Certified Six Sigma Green BeltProficient in Microsoft Office ApplicationsDemonstrated experience in leadership and communicationsOver 6 years experience in the Customer Service Industry, with 5 years in managerial capacityKnowledge of Call Center technologies (Mosaix Autodialer, Centervu, NICE Call Recording
Ford Motor Credit
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SupervisorFord Motor Credit Oct 2002 - PresentManaged team of up to 15 representatives collecting auto loansManaged multi million dollar portfolio.Hiring, disciplinary, firing responsibilityDeveloped strong relationship with Learning & Development Team and assisted with training of new hiresFunctioned in lead role with other supervisorsMaintained extremely high employee satisfaction scores ( i.e. 95% )Consistently among highest performers in department ( Performance Rating of Excellent Plus )Managed team which contacted customers determinedto be high riskManaged team which searched for customers that had no good contact numbers ( potential skip accounts )
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General ManagerExpanco, Inc Sep 1998 - Dec 2001Full responsibility for the management of Production, Sales and Marketing, Finance and Accounting, Public Relations, and TrainingIncreased sales revenue by 24% ( on pace this year to realize an additional +48% )Implemented Quality Assurance ProgramImproved production gross margin by approximately 42% Doubled size of customer base Implemented first retirement program for employees in company history Purchased building adding approximately 70 % in facility space Increased placement activity by 30%Designed, introduced, and implemented Job Cost Tracking
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Plant ManagerTecnol Medical Products Jan 1997 - May 1998Full P & L responsibility for two facilities representing approximately $35 million in sales.Improved Gross margin from 38% to 56% and reduced unit cost by 18% ( from $5.69 per unit to $4.68 ) Implemented standard efficiency tracking on a daily basis and improved efficiency from 52% to 85%Directed the development of self directed work teams within the facility and trained the appropriate managersReorganized & formalized manufacturing data reporting process resulting in improved inventory control & cost control
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Plant ManagerTecnol Medical Products Jan 1997 - May 1998Full P & L responsibility for two facilities representing approximately $35 million in sales.Improved Gross margin from 38% to 56% and reduced unit cost by 18% ( from $5.69 per unit to $4.68 ) Implemented standard efficiency tracking on a daily basis and improved efficiency from 52% to 85%Directed the development of self directed work teams within the facility and trained the appropriate managersReorganized & formalized manufacturing data reporting process resulting in improved inventory control & cost control
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Operations ManagerExecutive Converting Corporation Nov 1995 - Oct 1996Managed all Shipping, Receiving, Purchasing, Inventory Control, Safety, Environmental, and all Distribution, including Customer Service.Realized a 29 % reduction in raw material inventory from $3.6 million to $2.6 million in 7 months by implementing Cycle Count program for the first time. Reduced physical inventory variance from 7.0 % to 0.6 % ( $254,000 negative variance on $3.6. million vs $15,000 negative variance on $2.6 million ) while increasing average daily order fill percentage from 67% to 95%. Authored, published, and implemented a complete safety program for the corporation including policies, procedures, and applicable forms. The result of this program was a reduction in Lost Time Accidents as well as OSHA recordables. Compiled MSDS information and posted the required Right to Know information for the first time in company
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Operations ManagerGaf Building Materials Corporation Feb 1994 - Jun 1995Planned, Coordinated, and Directed all manufacturing activities for a three shift/seven day per week operation in meeting production goals with a focus on safety standards, continuous process improvement, statistical analysis, and the development of production employees. Managed annual material, labor, and overhead budget of $25 million.Reduced defect rate by 33% and increased overall "real" productivity by 9%Implemented Statistical Process Control (SPC) and upgraded labor reporting system
Bill Wessel Education Details
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Organizational Administration
Frequently Asked Questions about Bill Wessel
What company does Bill Wessel work for?
Bill Wessel works for Ford Motor Credit
What is Bill Wessel's role at the current company?
Bill Wessel's current role is Team Leader at Ford Motor Credit Company.
What is Bill Wessel's email address?
Bill Wessel's email address is bi****@****bal.net
What is Bill Wessel's direct phone number?
Bill Wessel's direct phone number is +181730*****
What schools did Bill Wessel attend?
Bill Wessel attended Saint Louis University.
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