William (Bill) Whitson work email
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William (Bill) Whitson personal email
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• Product/Product Line Management - seasoned product leader with strong process, marketing, and sales strengths• Veteran project leader - over 20 years of project/program management experience working across multiple departments and business units to execute strategies that create positive business results• Skilled change agent - able to learn new concepts quickly, able to distill and communicate ideas clearly and effectively throughout all levels of the organization• Extensive technical skills – proficient in the MS Office Suite, Web development (HTML, Java), WebEx, Adobe, courseware, SharePoint, APIs and several business software packages (Siebel, TeamSite, Salesforce, TFS, Jira, Zoho, Taleo, QuickBase, LMS, CRM, etc)• Versed in product development and innovative design theories: Six Sigma, Design for Delight, and Continuous Improvement• Unbridled passion for the success of the customer – both internal and external
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Director Of Product ManagementSs&C Technologies Dec 2023 - PresentWindsor, Ct, Us
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Director Of Product ManagementKhoros Jan 2022 - Dec 2023Austin, Texas, Us -
Senior ConsultantUnify Consulting Oct 2021 - Jan 2022Kirkland, Washington, Us -
Sr. Product ManagerRealpage, Inc. Nov 2017 - Oct 2021Richardson, Texas, UsMy role:• Product Leader responsible for several areas of the Propertyware suite. Focused on defining, prioritizing and delivering key improvements to increase usability and increase NPS• Work with marketing and sales leadership to translate key market and customer insights into roadmap executables. Was able to deliver much needed improvements that impacted over 5k users• Led a team to implement an acquisition integration that represents ~14M in revenue, and did it faster than any integration in the company’s history• Responsible for delivering an entirely new and responsive interface based on new company asset/UI library • Helped the team to reduce support ticket escalations by 10% through root cause analysis• Lead a team of business analysts, developers, and QAs in a pod-like Agile development -
Product & Customer Success LeaderCirculus, Llc Aug 2016 - Nov 2017• Develop product roadmaps based on the needs of multiple channels, roles, and verticals• Develop business requirements for desktop and mobile apps• Create UI requirements, including wireframes, mockups, use cases and workflows• Work closely with customer support to gain end-user insight• Develop satisfaction programs in order to identify improvement opportunities• Work with Marketing to identify partnerships and strategic integrations• Manage subscription and transactional pricing strategies• Collaborate with Marketing to develop training, sales, and marketing collateral• Own and manage product performance and SaaS KPI• Maintain ongoing knowledge of accounting industry trends and competitive offerings -
Product Manager, Learning SolutionsThomson Reuters Jan 2015 - Aug 2016Toronto, On, Ca• Translate the product vision and develop the product roadmap • Define features and author epics/stories as the liaison between business stakeholders and software development teams (Agile Product Owner)• Monitor product line performance and recommend changes to product line strategy to achieve planned revenue and product line profitability• Function as the platform SME for sales, marketing/communications, operations, support and clients: developing training, messaging/positioning, promotions and sales tools• Coach new development teams on Agile process -
Product Line ManagerDelta Health Technologies May 2014 - Nov 2014Altoona, Pa, UsMy role was to guide a team that is charged with a product line contribution as a business unit. This extended from increasing the profitability of existing products to developing new products. KEY RESPONSIBILITIES• Managing the entire product line life cycle from strategic planning to tactical activities • Specifying market requirements for current and future products by conducting market research supported by on-going visits to customers and non-customers. • Driving a solution set across development teams (primarily Development/Engineering, and Marketing Communications) through market requirements, product contract, and positioning. • Developing and implementing a company-wide go-to-market plan, working with all departments to execute. • Analyzing potential partner relationships for the product(s). -
Quickbase Developer (Contract)Kidkraft Mar 2014 - May 2014Dallas, Texas, UsHelped define business processes and developed applications to support them. -
Product Marketing ManagerCch, A Wolters Kluwer Business May 2012 - Sep 2013Kennesaw, Ga - Georgia, Us• Created customer retention program tax and accounting products with first year target increase of $1.2M, with a focus on education and client services• Created marketing plans for Professional Services organization, designed to increase revenues by 25%• Performed win/loss analysis to help the Sales and Marketing organization understand the needs of their newly segmented market -
Onboarding LeaderIntuit Jul 2011 - Feb 2012Mountain View, California, Us• Lead Intuit’s First Year New User Program designed to retain over 5k new customers with revenues in excess of $8.4m• Developed team of consultants to analyze learning needs of new customers and implement appropriate learning plans for ~$2k premium customers• Implemented processes and procedures to streamline agent and customer experience. Increased output by over 25%• Developed, implemented and managed system infrastructure (QuickBase) that allowed us to manage, document, and communicate with over 5k customers annually• Led marketing and sales projects related to onboarding and ensured all milestones delivered on time and within budget -
Learning ConsultantIntuit 2008 - 2011Mountain View, California, Us• Led projects with key business partners to help them reach business goals (Sales/Marketing – introduced 3 new products with ~$2.5m in revenues, confident use and Net Promoter behavior – product NP scores raised by 8 points)• Managed multiple training projects in support of key business strategies - delivered to over 10k customers annually (utilizing both internal and external resources)• Developed sales and marketing collateral for email, print, and web • Provided strategic, operational, and project consultation to other project teams in service to providing knowledge solutions for customers, increased reach by 20% in a single year• Served as Customer Advocate to provide feedback to functional groups across BU’s (technical support, product development, Sales/Marketing, etc) – over 1k posts in social media, most active Intuit employee in 2010-2011
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Product/Program Manager, Educational Services ManagerIntuit 1998 - Jan 2008Mountain View, California, Us• Developed, managed, and led the training product offering strategy to meet accountants’ learning needs for Intuit’s Professional Tax Products (E2E product development cycle)• Managed 15+ end-to-end product/project plans with attendance targets >13k and revenues of $1.2M• Coordinated training strategies and program implementation with other business unit Product Managers• Led and participated in projects that utilized both internal and external SMEs to development/deliver 10+ customer training programs with increased YOY attendance up 35%• Served as Customer Advocate on Product Management project teams to shape product requirements and product enhancements
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Lacerte Tax Support RepresentativeLacerte Software Corporation 1996 - 1998• Provided comprehensive telephone support for the Lacerte Tax Product• Trained newly hired phone representatives, ~20 per year• Provided supervisory (floor) assistance for a team of over 60 agents
William (Bill) Whitson Skills
William (Bill) Whitson Education Details
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Smu Cox School Of Business -
The University Of Texas At ArlingtonBusiness Administration And Management
Frequently Asked Questions about William (Bill) Whitson
What company does William (Bill) Whitson work for?
William (Bill) Whitson works for Ss&c Technologies
What is William (Bill) Whitson's role at the current company?
William (Bill) Whitson's current role is Director of Product Management.
What is William (Bill) Whitson's email address?
William (Bill) Whitson's email address is bi****@****ail.com
What schools did William (Bill) Whitson attend?
William (Bill) Whitson attended Smu Cox School Of Business, The University Of Texas At Arlington.
What skills is William (Bill) Whitson known for?
William (Bill) Whitson has skills like Product Management, Leadership, Strategy, Crm, Program Management, Management, Saas, Product Marketing, Process Improvement, Training, Cross Functional Team Leadership, Management Consulting.
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