Bill Wlodarczyk Email & Phone Number

Vernon Hills, Il, Us

Vernon Hills, Illinois, Us

At Wonderlic, we work with thousands of customers to identify their highest potential candidates for their career opportunities with science-backed assessments. Then, we have an all-new personalized development solution for new and existing employees to drive talent growth and retention.As a Customer Onboarding Manager, I facilitate the complete onboarding cycle for enterprise-level to small-business customers. - Manage multiple customer timelines and project rollout of their solution.- Developed and maintained all onboarding content- Partner with customers to learn about their business and strive to be their trusted advisor- Consult with clients to deliver a comprehensive solution for primary stakeholders to the end user- Analyze customers' existing processes and tech stack to implement pre-employment testing into their application processes best- Utilizing a broader knowledge to recommend best practices to meet their desired business outcomes

Vernon Hills, Illinois, Us

As a Customer Success Manager, I get to drive the customer's experience when they first purchase our pre-employment testing software. Together we onboard their primary and end-users through personalized training, configure their product for their best experience and push for deeper adoption. After onboarding, I service their account by phone, email, and chat support. In 2020, I hit both Q1 and Q2 pre-COVID revenue goals. Collective team revenue goals were achieved Q1-Q3.

Vernon Hills, Illinois, Us

Growing in this advisor role, my primary focus was making new customers and existing customer experts on the platform. Onboarding a customer included admin and end-user training, account setup, and continuing engagement. Measuring and deepening the adoption of the platform was a team goal, and I worked with at-risk accounts to improve their relationship with our solution.

Vernon Hills, Illinois, Us

I joined the startup team for the launch of our WonScore platform. Our team handled customer service, support, and annual retention efforts. I also assisted sales in daily reporting on their prospect's engagement during their trial. I was able to become the subject matter expert of the platform and held custom training sessions for the newest customers.

Vernon Hills, Illinois, Us

In joining Wonderlic, I started with a book of business that consisted of our small to mid-sized customers. I managed my outreach and retention process while focusing on learning the science behind pre-employment testing.

South Barrington, Il, Us

Work as an account manager with association or trade shows. Configure online platform to manage exhibit sales, registration, call for proposals, and speaker management. Travel domestically and internationally to the client's event to manage their registration.

Bachelors, Emergency Management

Associates, General Education