Billy Aherne Email & Phone Number

Dublin, IE

Dublin, Leinster, Ireland

• My role is to provide technical and product support to the Commercial Vehicle dealer network and Mercedes-Benz customers in the Irish market. My roles and responsibilities include the following.
• Providing both on site and remote technical support for the Commercial Vehicle dealer network in the Irish market. I am responsible for, supporting dealers in resolving complex technical complaints, answering customer.
• Where required, I would provide onsite technical and diagnosis support to the Mercedes- Benz dealer network.
• I would regularly collaborate with the technical specialists at factory level to resolve major field technical complaints.
• My team are responsible for providing direct support to certain VIP customers such as the National Ambulance Service and the ESB.
• I have delivered Mercedes-Benz technical training courses to the Commercial Vehicle dealer network and Mercedes-Benz fleet customers on a national level. This technical training would include both electric and.

• From the 1st of June 2015 I was responsible for controlling all aspects of Honda Ireland and Pilsen Skoda warranty claims.
• In this role I was responsible for handling all of Honda Irelands warranty claims for over 50 nationwide dealers.
• I was responsible for processing warranty all claims to Honda’s international factories and submitting credit notes to Honda’s national network of dealers. During this time I was solely for all outgoing and incoming.
• I have managed and submitted all warranty claims for all Honda Ireland’s network of dealers. During this time I liaised and advised the dealer network and Honda motor Europe on all warranty matters
• I had the responsibility of launching Honda Irelands recalls on their products. By doing this I had the responsibility of developing all recall lists, educating dealers and ensuring all owners are notified of any.
• As part of Honda Ireland’s sales and team I am responsible for selling and advising repairs on a diverse range of products. These products include Honda Lawn and Garden, motorcycles, power equipment, marine Equipment.

Kildare Village Co. Kildare

I developed my core understanding of communication, planning, management, digital research and marketing. Modules covered included business strategy, services marketing, international marketing, Event operations and risk management. Upon completing this course I achieved a Level 8 2.1 BA in Marketing & Event management.

• During the time of July 2010 until my departure in September 2012 I worked as a senior Technician. During this time I was responsible carrying out repairs on both KIA and Nissan passenger cars and commercial vehicles.
• I was responsible for dealing with customers regarding any retail or warranty work on KIA and Nissan vehicles.
• From July 2010 to September 2012 I was responsible for training apprentices and ensuring all apprentices mechanical work was carried out to a high standard.
• I represented Dunleas dealership for all training courses on Nissan and KIA models between 2010-2012.
• I am an expert in KIA and Nissan diagnostic systems.

B.A Honours Marketing & Event Managment, B.A Marketing & Event Management Level 8, 2.1

Education record