Provide exceptional customer service to a diverse clientele in a high-volume casino environment. Efficiently manage table games, ensuring smooth game flow and adherence to regulations. Supervise dealers, fostering a positive and collaborative team environment and accurately handled large sums of cash and chips, maintaining accountability for all transactions.

Achieved top sales performance in the district by providing expert product knowledge and personalized recommendations to customers. Assisted customers with setting up new phone lines and troubleshooting technical issues. Maintained a strong understanding of current mobile technology and service plans. Built rapport with customers, resulting in high levels of customer satisfaction and repeat business.

Deal all table games (e.g., blackjack, roulette, craps) in accordance with casino rules and procedures, ensuring a fair and enjoyable gaming experience for customers. Supervised dealers, providing guidance and support to maintain high service standards and game integrity. Maintain accurate records of chip and cash transactions, adhering to strict accounting procedures. Resolve customer inquiries and disputes efficiently and professionally.