Tennessee Department of Child Services | Chattanooga, TN DCS Program Coordinator | October 2018 - Present● Supervise two transporters within the TN Valley Region and 9 counties across southeast TN, supportingapproximately 40 transports monthly to safety and performing duties as the DCS gatekeeper for theFamily Unification Housing grant● Serve as the Regional Representative for the absconder unit (child runaways), leading regionalplanning and operations to support every single at-risk youth across all 9 counties● Lead Random Moment Surveys (a federal time audit) for the TN Valley Region to allocate up to $13K infederal funds per survey completed (up to 20 daily) to maximize the institution’s ability to serve at-riskyouth and allocate personnel and resources● Perform federal case reviews across the state of TN, ensuring that federal standards are complied withacross the state and across all other situations as a Certified Reviewer for the Children’s Bureau (thefederal child welfare agency)● Manage three secretaries within the TN Valley Region in addition the region’s utilization reviewer tomaintain compliance among all external placement agencies regarding at-risk youths’ placement plans● Direct all training and professional development, background checks, placements, and deliverablesperformed by 100 volunteers and 35 interns, ensuring a collaborative environment● Oversee facility accreditation across all 12 offices in the region in addition to serving as the TN ValleyRepresentative for the Youth Villages Intercept program, facilitating external agency visits to prevent at-risk youth from being a part of the state’s custody

● Recognized as Employee of the Month for the TN Valley Region due to work performed concerning analleged perpetrator and multiple child rapes, collaborating with the TBI to ensure that the perpetratorwas included within the TBI’s Top Ten List prior to capture and arrest● Maintained a 90% on-time clearance rate (average 75%) throughout hundreds of cases (15 casesmonthly) in addition to testifying in open court, performing interviews, and collaborating with local policeand the Tennessee Bureau of Investigation (TBI)● Directed the safety and well-being of all (hundreds of) children in need of support services and safeenvironments, collaborating with local agencies and planning the removal of children from homes● Led the creation of various strategic plans for children as appropriate to promote safety and theimprovement of/accessibility to safe environments and basic human rights● Performed data analysis and comprehensive investigations concerning severe abuse allegations,including but not limited to child death, homicide, rape, drug exposure, and physical abuse

● Monitored and evaluated hundreds daily in-transit freight, promoting its on-time delivery to customers and clients ● Performed documentation and data entry within McLeod software in addition to updating 100-500 loads daily, serving major organizations such as P&G, Nestle Waters, Niagara Waters, and Home Depot● Communicated with customers and carriers continuously to ascertain pertinent information and updates in addition to ensuring timely issue resolution for a myriad of issues and discrepancies● Coordinated pick-ups and deliveries with 40 different customers, facilitating prompt telephone and email communication to promote high levels of customer retention and satisfaction

● Performed case management for individuals and ensured that individuals received essential servicesas cases were being mitigated through the judicial court system● Created all documentation that was utilized within the courtroom for each hearing, ensuring that allinformation was recorded fully, completely, and accurately● Interviewed walk-in clients, aggregating pertinent information to promote the timely generation of acourt proceeding when necessary● Developed all notices, such as letters and subpoenas, for individuals involved in various cases andcourt proceedings in addition to collaborating with Juvenile Courts and community/government agencies throughout case execution and court proceedings, representing all affected personnel