Senior Technical Support Engineer
Fullerton, California
Provide technical support for various computer platforms, communication systems (RF), and general networking equipment and peripherals. Develops communication systems architectures for air and ground based platforms.Produces design review artifacts to include system level diagrams, parts break down with cost analysis and timelines for procurement.Ensures designated radios, their associated components, applications, and architectures are fully operational and maintained.Provides immediate troubleshooting, and rapid solution development for C2MS mission critical problem.Performs programming, installation and testing of mobile radios, antennas, and accessories with the aid of PC-based programs, schematics and other drawingsEnsures safety practices are being followed at all times.Performs Preventive Maintenance Inspections and recurring maintenance.Documents all maintenance actions in IMDS in accordance to Air Force Instructions.Maintains equipment account for C2MS systems and associated support equipment.Manages unit level COMSEC accounts ensuring all required key material is available, properly stored and used.Works with IT professionals to coordinate efforts, resolve cross-team issues and communicate changes.Tracks incidents in Remedy, provides the customer with information, trend analysis, and service improvement recommendations.