Provided primary administrative support with respect to imaging and deployment for corporate endpoints including but not limited to laptops, desktop, and mobile devices utilizing various deployment, packaging, and software delivery tools.Additional responsibilities include but are not limited to endpoint protection management to meet security requirements and providing full life-cycle support for endpoint hardware/software including asset management, updates, upgrades, migrations, and decommission. • Lead projects to facilitate time bound objectives such as OS upgrades, equipment refreshes, migrations, etc.• Application Engineering - Create and support software packages via installer and/or virtualization utilities.• Provide administrative level support for endpoint software protection.• Design and deliver automated IT processes and workflow that drive improved efficiency, increased end user satisfaction and better service levels.• Establish structured processes to maintain updates and patches for software.• Understanding of Altiris Deployment/Notification and/or Microsoft System Center Configuration Manager.• Understanding of/or willingness to learn Windows PowerShell Scripting.• Good knowledge of Microsoft Active Directory, Group Policy Objects (GPOs), SQL.• Exceptional proficiency in the use of Windows and MS Office applications such as Word, PowerPoint, Excel, and O365.• Symantec product line familiarity.• User support proficiency with Apple OSX and mobile devices (iOS & Android).

Operated in a highly team oriented, proactive, and cost efficient environment: • Adhered to, author, edit, and review documentation -policies/standards/procedures. • Monitored and identified Enterprise performance indicators & gather metrics to ensure compliance. • Conducted & supported miscellaneous audits & inventories. • Supported a wide range of projects as a delegated resource for miscellaneous task completion.Support in the following areas: • Desktop Engineering Support/Service Desk. • Perform critical analysis and maintenance on enterprise systems – UNIX/Linux/Oracle/Network/SAP. • Information Security.Project Areas Include: • IT Service Management. • Threat & Vulnerability Management. • Disk Encryption. • Information Security Awareness & Training. • IP Data Classification & Protection.

• Assisted customers with computer and multimedia presentation technology, imaging computers and remotely installing software, and demonstrating new and emerging technologies.• Communicated effectively with a diverse customer base via telephone, in person, and in writing.• Delivered, installed, and sometimes built new computers.

• Furthered progression of work flow alongside three coworkers and administrative staff.• General Tasks involved: Provided administrative support with attention to detail including but not limited to: database entry, calendar arrangements, answering multiple calls per day and directing them to the appropriate person, copying documents in a variety of styles, filing, campus errands, organizing and executing mass mailings.