Billy Carter Email & Phone Number

BASF/Ciba for UnisysDesktop Support SupervisorTarrytown, NY, USA Run day to day support for 600 users, Monitor and repair Servers which are operated remotely. PC Virus removal. SMS, AD. Remote builds of client software package. Connectivity problems via network and VPN. Upgrades and IMACs. Supervise projects for upgrades to all clients during migration to BASF Network. Tape backups to offsite storage.VerizonMVS operationsPearl River, NY, USA MVS operations, Monitoring 25 IMSs running on 10 MVS systems, Troubleshoot problems and assign problem tickets to appropriate support personnel. Monitor scheduling to assure system availability at appropriate times, monitor VM systems for VM support and contact if necessary IBM (contractor)Deskside Support/ Helpdesk)Armonk, NY, USA 1996 - 1998 CTG / IBM SomersNY Desk side Support / Helpdesk Provide end user support for hardware / software over phone or at customers desk. Helpdesk was located in Poughkeepsie NY and in Fishkill NY. Desk side support was at Somers NY headquarters site. Supported software, lotus Smart Suite, lotus Notes, Windows 95/98/NT/2000/XP, Communications Manager, TCP/IP connectivity and Netbios connectivity, Remote connection problems with laptop computers and train other reps on laptop trobleshooting. Perform software installs as needed. Support web browsers (Netscape / explorer).Installs I’ve worked with are Microsoft office, MS works, Bryce 3D, Adobe Photoshop, Illustrator and Acrobat, Corel Draw, AutoCAD, 3D Studio, Quark and Poser. Also Teach IBM laptop repairs to other Helpdesk associates. Remote builds via server for laptop and workstations and configures for network. Trouble shooting down to registry (windows) and config.sys for OS/2 Warp Connect and DOS. Setting up network printers for workstations. Using remote software (Norton PC anywhere) Duchess Community College Poughkeepsie, NY Major: Data ProcessingProgramming, Cobal, Ops

Listed skills include Microsoft Office, Troubleshooting, Problem Solving, Customer Relations, and 12 others.