Billy Chambers Email & Phone Number

Salt Lake City, Ut, Us

Los Angeles, California, Us

Lehi, Utah, Us

Manage a Book of Business consisting of over 500 unique clients and valued at over 1.4 million dollars ARRUnderstand the day-to-day workflow of my clients business to ensure maximum value and streamline adoptionCreate and implement a process for new hire onboarding, ensuring new team members are effective as soon as possible

Toronto, Ontario, Ca

Juggled the complex needs of a fast-paced, startup environment—diagnosed and troubleshot technical problems and filed JIRA tickets for development; trained users on the complicated feature set comprising the company’s SaaS platform; educated customers on the complex privacy requirements facing the healthcare space, including HIPAA, 42 CFR part 2, and other regional laws and regulationsUnderstood clinical workflows within myriad healthcare environments, and established ways to utilize the company platform to ease the burdens and streamline the processes of doctors, nurses, and security teams in hospitals and smaller clinicsDiscovered opportunities for improvement in an unestablished customer service environment and developed scalable processes that enable representatives to excel during the transition from a small to medium-sized business

Lehi, Ut, Us

Owned client accounts for the first sixty days post-sale, providing guidance and expertise throughout implementation and onboarding of the company’s SaaS platform; oversaw technical database connection, client training, and coaching for ongoing engagement and success.Maintained fast “go live” times, high engagement, and low customer attrition rates, all while managing over one-hundred client accounts across a variety of settings—dental/orthodontic, primary care, specialist, and mental/behavioral.Created written documentation—step-by-step how-to articles, feature overviews, and platform best practices—for the company’s online customer community in an effort to reduce calls, drive customer self-service, and increase overall customer satisfaction.

Hopkins, Minnesota, Us