Billy Chan Email & Phone Number

OVERVIEWAs a multi-skilled person with significant work experience, I have graduated with a Bachelor of Business majoring in Hospitality Management from Edith Cowan University in 2011. I’m hard working and dedicated to self-improvement and personal excellence.2006-2007Murdoch Institute of Technology Murdoch University Preparation Course2007-2009Advance Diploma in Hospitality Management2009-2011Edith Cowan University, Western AustraliaBachelor of BusinessMajor in Hospitality ManagementCourses taken: Accounting, Marketing & Management, FinancePROFESSIONAL EXPERIENCE2022 Sep- PresentMox Bank LimitedSenior Customer Service ExecutiveHandling all kinds of banking, credit, investment enquiries via phone/ chat/ emailHandle escalation cases with investigation done. Support training, coaching and share the best practice to new joinersFeedback and provide solutions to increase the efficiency within CS teamEscalate ad hoc incidents and propose appropriate actions to the management team2019 July – 2022April The Pacific Cigar Company Limited Senior Sales Executive-Provide professional sales services-Build relationships with existing or new clients -Conduct daily sales report and administrative duties -Perform stock take and update inventory 2017 Nov -2019 Jun Haitong International Securities Group Limited Customer Service Assistant-Provide support to daily operations,data maintenance-Perform KYC and risk disclosure-Perform account opening and complete AML document checklist -Assist in ad hoc duties and projects as assigned 2014-2017 Universal Cars Limited, Sime Darby Group Assistant Fleet Sales Officer- Work involve in process of quotations and sales agreement- Assist in showroom duties and product presentation- Build relationship to businesses and fleet operators- liaise with business contacts at all levels and across a range of roles 2012-2014 Glorious Motors Limited Sales Consultant- Provide professional sales & after-sales services- Trade-in price quoting and luxury vehicles handling- Develop business opportunities in existing or new clients - Assist in showroom & administrative duties

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  Edith Cowan University

  Business