Billy Chen Email & Phone Number

Shanghai, China

Shanghai City, China

Continually expand knowledge of product and service.Assist with demonstrations for Product or Service to showcase functionality.Research product's technical specifications and accurately communicate information.Constantly optimize current supplier chain, choose the right supplier and the right products.Fully understand clients’ real purpose and specific requests and submit feasible solutions accordingly.Actively attend and participate domestic and international fairs, get familiar and understand better the status quo and find new partners.Positively govern and deepen the relations with suppliers and stakeholders, make sure projects and products completed and delivered in time with exceptional quality.

Shanghai

Work diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.Drive team and company profits by developing and strengthening relationships with industry partners and potential clients.Increase profits through providing excellent customer service, following established guidelines and auditing sales reports.Resolve problems with high-profile customers to maintain relationships and increase return customer base.Build relationships with customers and community to establish long-term business growth.Assess areas of service concern and developed improvement plans. Work with clients to resolve claim issues quickly and efficiently.

Shanghai City, China

Collaborate with other departments and stakeholders to identify and maintain resources needed to establish and provide an effective supply chain.Develop and maintain detailed inventories of materials and supplies located in the company, at sites, and in the factory.Maintain required quantity of supplies and materials to optimize production.Analyze current inventories and procedures; suggests improvements to increase efficiency of supply chain and profitability for the company.Develop policies to increase efficiency throughout the supply chain while ensuring quality and safety; implement subsequent changes to processes.Negotiate prices for raw material and delivery with suppliers, vendors, and/or shipping companies.Participate as an advisory member of the product development team, providing information and guidance on availability and cost of supplies and materials.Act as part of the team coordinating engineering changes, product line extension, or new product launches to ensure timely and orderly material and production flow transitions.Monitor the performance of suppliers, assessing their ability to meet quality and delivery requirements; identify and qualify new suppliers in collaboration with other departments.Perform other related duties as assigned.

Shanghai

Manage documentation and schematics for each new product.Research and recommend improvements to product development plans.Write protocols, qualification documents, test plans and test reports for quality assurance purposes.Document design using CAD drawings and schematics.Coordinate with vendors to identify and procure appropriate equipment necessary for project completion.Determine most effective approaches to new projects by reading and analyzing blueprints, drawings and sketches.Independently prepare and modify drawings, specs, calculations and graphs. Improve methods for measurement, documentation and work flow management.

Shanghai

Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.Effectively scheduled and allocated assigned team in alignment with operational and customer needs.Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.Greeted and interacted extensively with customers, promoting specials and providing details regarding key product offerings.Ensured continuous provision of impeccable services.Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.

Shanghai

Created menus and designed corresponding recipes.Maintained high food quality standards by checking delivery contents to verify product quality and quantity.Developed recipes and menus by applying understanding of market demand and culinary trends.