Billy Combs

Billy Combs Email and Phone Number

Customer Relationship Management Manager at Angelica @ Angelica
oakbrook terrace, illinois, united states
Billy Combs's Location
Tampa, Florida, United States, United States
Billy Combs's Contact Details

Billy Combs work email

Billy Combs personal email

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About Billy Combs

Revenue and brand equity driving customer service executive with 15+ years of experience in field service management and global call center management. Account expansion expert with skills in opportunity identification and strategic escalation management. Efficiency driver and scalability expert with Program Management Office (PMO) and Project Management experience. Deal closure and contract renewal expert with demonstrated success in the design and negotiation of Statements of Work (SOWs) and Service Level Agreements. Performance driver with expertise identifying KPIs and improving team culture and productivity. Skilled communicator with experience in senior-executive presentations, team building initiatives, proposal development, and technical writing. Seasoned manager with a proven track record in change management, employee development, and organizational development. Bottom- ine focused leader with cross functional expertise and the ability to establish rapport at all organizational levels. Scalability expert with broad and deep knowledge of ITIL methodologies.Specialties: Team Management / Client Management / Project Management / Risk Management / Global Management / Program & Portfolio Management / Process Improvement / Strategic Planning / Annual SLA & Budgeting / Total Cost of Ownership (TCO) / Auditing / Incentive Programs / Performance Management / Licensing & Contracts / Vendor Management / Negotiations & Persuasion / Customer Presentations / MS Office / Data Warehousing / ITIL Methods

Billy Combs's Current Company Details
Angelica

Angelica

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Customer Relationship Management Manager at Angelica
oakbrook terrace, illinois, united states
Website:
angelica.com
Employees:
624
Billy Combs Work Experience Details
  • Angelica
    Customer Relationship Management Manager
    Angelica Sep 2011 - Present
    Tampa/St. Petersburg, Florida Area
    Building and maintaining relationships with key clients in 900 plus bed hospitals. Conducting business reviews to ensure clients are satisfied with their products and services. Working with sales on opportunities for future revenue. Managing an onsite manager and services team.
  • Hewlett-Packard
    Field District Support Manager
    Hewlett-Packard Jun 2007 - Jul 2009
    Provided directional leadership to 22 field service engineers that delivered onsite customer support in repairing proliant servers, desktop systems, printers and laptops.
  • Hewlett-Packard
    Service Delivery Manager Ii
    Hewlett-Packard Feb 1999 - Jun 2000
    Within the global solution center I successfully managed 31 technical account managers that delivered 24x7 global support to mission critical customers.
  • Compaq
    Technical Elevation Manager
    Compaq Jan 1998 - Jun 1999
    Single point of contact for managing various customer escalations and elevations that ranged from call logging, software issues, hardware issues, storage issues, network issues and 3rd party vendor issues.
  • Digital Equipment Corporation
    Software Support Specalist
    Digital Equipment Corporation Feb 1985 - Aug 1997
    Functioned as a team leader/technical account manager that delivered global software and hardware support. Responsibilities included managing of phone schedule, vacation and training outages while working to resolve customer issues.

Billy Combs Skills

Crm Change Management Business Process Improvement Account Management Cloud Computing Business Analysis Budgets Call Centers

Billy Combs Education Details

Frequently Asked Questions about Billy Combs

What company does Billy Combs work for?

Billy Combs works for Angelica

What is Billy Combs's role at the current company?

Billy Combs's current role is Customer Relationship Management Manager at Angelica.

What is Billy Combs's email address?

Billy Combs's email address is cb****@****hoo.com

What is Billy Combs's direct phone number?

Billy Combs's direct phone number is +181392*****

What schools did Billy Combs attend?

Billy Combs attended Pikes Peak State College.

What skills is Billy Combs known for?

Billy Combs has skills like Crm, Change Management, Business Process Improvement, Account Management, Cloud Computing, Business Analysis, Budgets, Call Centers.

Who are Billy Combs's colleagues?

Billy Combs's colleagues are Danica Rose Dumol, H.wayne Hunter, Tasha Horton, Maricel Foltz, Pamela Enos, Norberto Gonzalez, Neiqui Palencia.

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