Billy Compere Email & Phone Number

• Provided tier 1 technical support for multiple ISPs, assisting users with LAN/WAN connection issues, including Fiber, DSL, and Fixed Wireless troubleshooting.
• Performed hardware and network troubleshooting for mobile devices, Windows 10, and Mac OS, resolving issues remotely across various locations.
• Assisted end users with email issues, password resets, and basic desktop support to optimize user experience.
• Utilized ticketing systems to manage and process support requests, ensuring timely resolutions.
• Explained technical information in clear, accessible terms, and acted as a resource for colleagues on complex

Tampa, Florida, United States

• Developed trusting relationships with traumatized and abused children aged 10-17, providing day-to-day support through trauma-informed care.
• Completed detailed patient documentation, including admissions, status updates, and logging client interactions.
• Fostered a safe, inclusive environment in counseling sessions, ensuring individuals felt respected and valued throughout the therapeutic process.
• Delivered crisis intervention services when necessary, guiding clients through challenging situations and connecting them to appropriate support resources.
• Built strong rapport with clients by practicing active listening and empathy, creating a therapeutic atmosphere that encouraged personal growth.

New Port Richey, Florida, United States

• Performed clerical tasks, such as answering approximately 30 phone calls and scheduling appointments.
• Prepared patients to meet with physical therapists.
• Executed interventions of modalities or exercise as directed by therapist or assistant.
• Improved patient experience with compassionate care and consistent communication, leading to high satisfaction.
• Demonstrated proper body mechanics and patient handling techniques for patient transfers and positioning.

Bachelor Of Science - Bs Cybersecurity, Information Technology

Associate'S Degree, Information Technology