Billy Covert Email & Phone Number

Hudson Valley, Ny

Provided Desktop and PDA support for all users. Set up, managed, and programmed AVAYA phone system. Managed and monitored Telecom accounts company-wide.; Provide IT services via phone and on-site for Farallon Capital Management, Noonday, and private users.

Assisted office users with all computer issues.Maintained office equipment such as faxes, printers, copiers, etc. Monitored supply status on all machines and ordered/installed new cartridges and maintenance kits as needed.Prepared guest workstations for visiting employees including: configuring Outlook, personal folders, and testing Internet Explorer and printers.Oversaw New York City office move, including all workstations and communicating with rental agents for office needs and connections.Created Bloomberg access points for users as well as B-unit tutorials, ran tour installs, set macro security, add-ins, etc.Main point of contact for all telecom providers, and responsible for adding authorized account managers where necessary.Entered overages in SharePoint on a monthly basis. Used Contracts Calendar and Doclink to manage, approve and, process invoices, testing Internet Explorer and printers. Managed all Blackberry and cell phone accounts for approximately 168 users in New York, San Francisco, Charlotte, and London. In charge of placing the correct price plans on all devices.Saved company thousands of dollars by eliminating excess charges or non-cost effective plans.Main point of contact for all telecom providers, and responsible for adding authorized account managers where necessary.Provided logins for Accounts Payable allowing users to view invoices online.Created and initiated the use of quarterly expense audit for all PDA/cell phone users, making sure costs remained within the desired range, and making adjustments in price plans where necessary.Home office support and set-up's for executives.

• Assisted office users with all computer issues.• Maintained office equipment such as faxes, printers, copiers, etc. Monitored supply status on all machines and ordered/installed new cartridges and maintenance kits as needed.• Prepared guest workstations for visiting employees including: configuring Outlook, personal folders, and testing Internet Explorer & printers.• Oversaw NYC office move, including all workstations and communicating with rental agents for office needs & connections.• Created Bloomberg access points for users as well as B-unit tutorials, ran tour installs, set macro security, add-ins, etc.• Entered overages in SharePoint on a monthly basis. • Used Contracts Calendar & Doclink to manage, approve & process invoices, testing IE & printers. • Managed all Blackberry & cell phone accounts for 168 users in NYC, San Francisco, Charlotte, & London. In charge of placing the correct price plans on all devices.Phone Technician/Desktop Support • Responsible for programming AVAYA telephone system & IPOffice.• Set up phones for new or visiting users and guests.• Programmed bridged appearances, call forwarding, coverage paths & night service.• Set up & monitored video conferences, using analog & digital Polycom systems. Programmed voicemail for new and existing users, company-wide• Set up workstations for new or relocating users. • Patched network connections for workstations. Installed cable when necessary.• Created comprehensive documentation of procedures, creating images using Hypersnap.• Updated and ran Symantec, Spybot &Malware scans, etc. Blackberry Specialist • Activation & troubleshooting for company Blackberry’s including software installation. • Assured that phones were provisioned for voice & data according to user’s area of travel.• Upgraded Blackberry hardware .Bluetooth pairing for car and portable headsets.

Provide desktop support for Senior Traders for a 36B hedge fund.

Responsible for programming AVAYA telephone system and IPOffice.Set up phones for new or visiting users and guests.Programmed bridged appearances, call forwarding, coverage paths, and night service.Set up and monitored video conferences., using analog and digital Polycom systems.Programmed voicemail for new and existing users, company-wideSet up workstations for new or relocating users. Patched network connections for workstations. Installed cable when necessary.Created comprehensive documentation of procedures, creating images using Hypersnap.Updated and ran Symantec, Spybot, and Malware scans as well as Windows updates.

Activation and troubleshooting for company Blackberry's including software installation. Assured that phones were provisioned for voice and data according to user's area of travel.Upgraded Blackberry hardware when applicable. Obtained RMA replacements for faulty devices. Bluetooth pairing for car and portable headsets.

Bodybuilding Style Training for Teens and AdultsPrivate Instruction for all levels

Presented Orientations to new members including assessment of personal goals and taking statistics (body fat, measurements, etc.)Recruited new and old members through phone calls, promotions, and workshops.Designed custom made workouts and diet plans to help clients achieve their personal goals.

Bookings and Management of special events and private functions.Ran weekly Comedy Night.Inventory/Ordering of Food/Beverage and Supplies

Provided full home care for stroke patient, including making his home handicap-friendly.Prepared mealsHandled doctor appointments and banking.Hired and scheduled additional staff and physical therapists.

In charge of inventory: ordering of Food, Beverage and Pro Goods.In charge of membership sales and renewals.

One to one supervision for high risk patients.Documentation of patient progress and status.Organization of group activities and therapy sessions.

B.A, Psychology

Ba, Psychology

Activities and Societies: member of Beta Theta Pi