Managing the Advisory and Legal client book across EMEA

Omdia (the combination of Ovum , Tractica and IHS Markit Technology) , part of Informa Tech is a market-leading research and consulting business focused on converging IT, telecoms and media markets. We create business advantage for our customers by providing actionable insight to support their decisions.Target driven Account Manager charged with establishing, developing, and maintaining detailed account plans to both grow and protect the consulting and digital subscription revenue stream. Working with Informa’s’ largest spending accounts in the following sectors to generate sales revenue:Telecoms, Public Sector, Government, Utilities, Financial Services, Artificial Intelligence, Media and Broadcasting and Games Publishers. Securing additional revenue streams through identifying bespoke needs of the client – upselling new syndicated products and consulting projects at every opportunity.Engaging with the Customer Success Team to achieve the highest levels of customer satisfaction and ensuring client retention and account growth.

Responsible for driving customer retention across regional EMEA accounts through developing best-in-class customer relationships.Supporting Account Managers with renewals through providing usage stats, product training sessions and arranging analyst briefings.Aiding the post-sales customer journey through Omdia’s dedicated client support service ‘Ask an Analyst’Identifying potential client and product issues and engaging with the wider business to take timely and effective action to resolve them.Ensuring clients maximise investment value from Omdia’s products and solutions.

Since our launch in October 2014, Search Party has helped define a new way of recruiting across Australia, the UK and Canada. Our recruitment marketplace has million of agency-represented professional candidate CVs empowering businesses to hire new employees faster and at substantially less cost than traditional methods. We also support recruiters in growing their businesses by giving them access to new customers at no cost, letting them utilise their entire database of candidates. My role included the following :Developing and strengthening client relationships across partnered recruitment agencies in the UK, ensuring revenue targets were met.Supporting Recruitment BDMs in identifying opportunities to grow revenue across existing customer accounts.Managing the client database and supporting partners through deals on the platform.Making sure partners remained satisfied, active, and engaged with the product to drive retention.Troubleshooting customer queries, working cross-functionally within the company to help develop and support the launch of new product features to improve customer experience.