Billy Dee Williams, Bba Email & Phone Number

Charlotte, North Carolina Area

Control all access for company's SAP system. Also, train overseas helpdesk in their daily task for the company, Globally.

North Carolina, United States

Charlotte, North Carolina Area

• Serves as Tier 2 support for Helpdesk personnel utilizing Spiceworks ticketing system• Primary equipment custodian• Maintains multiple pfSense Firewalls in local and remote locations• Administers user and group accounts through Active Directory • Exchange Admin utilizing Intermedia cloud solution • Builds and manages physical and Hyper-V Windows 2008 and 2012 servers• Maintains backups and performs file restores via BackupAssist 8.4.3• Also utilizing RoboCopy, Cacti 0.8.8 Network Monitor, Kiwi Syslog, and WSUS

Statesville, Nc

◦Data center management including enterprise level hardware monitoring and troubleshooting◦Windows Server◦Active Directory troubleshooting◦Server Virtualization◦SAN configuration •VMware configuration•Cisco UCS

Afghanistan / Kuwait / Fayetteville, Nc

System Administrator for Special Ops / Joint Communications Unit

Fayetteville, North Carolina Area

Sole Systems Administrator for over 100 local users. Monitors Network Activity, Cisco Switches, and Peripheral Devices supporting Microsoft Windows Servers and clients.

Fayetteville, North Carolina Area

Bagram Air Base, Afghanistan

for over 100 local users. Monitors Network Activity, Cisco Switches,and Peripheral Devices supporting Microsoft Windows Servers and clients* Designed and supervised the build-out the current facilities IT infrastructure based on therequirements of the client* Support various technical requirements in the life cycle maintenance process for constantlychanging leading edge technical users in a SATCOM based project* Providing direct support to the multiple contracts for over 300 employees service CONUS andOCONUS customers

Pope, Afb Lockheed Martin

Help Desk Site Lead / L-3 Communications Corp.* Responsible for Life Cycle Sustainment and Maintenance (LCSM) for Department of Defense* Supervised team of 8-10 military and civilian personnel. Created, maintained and enforced officeschedule. Designated office responsibilities and promoted Team work and training within office* Self-sustained technical support manager fielding telephone calls, emails, and personnel requestsfor worldwide technical support 24x7x365* Used advanced problem solving skills to resolve technical problems on systems certified up toTop Secret, Special Compartmented Information (TS/SCI)* Managed quality control, inventory, systems testing, initial fieldings, systems retrofit, upgrading,and maintenance* Maintained all technical problems, determine and implement necessary corrective actions andmonitor progress to ensure a successful resolution with no/minimal mission impact on SpecialOperations Forces (SOF) customers* Developed original engineering concepts along with the instruction and sustainment of producedequipment to meet mandatory requirements

Inscom, Ft. Belvior

Maintains operation of multi-computer systems* Develops and monitors policies and standards for allocation related to the use of computingresources* Assist the Help Desk and CSAs in problem resolution* Building and administering network user accounts; and workstations via DRA* Updating and rebuilding desktops as well as laptops to stay current with network pushes andStandard Desktop Configuration* Troubleshooting, diagnose and fix hardware and software problems to include reloading softwareas required* Provides Tier 1 and Tier 2 client and network level support as required; Fort Belvoir, Va.INSCOM / L-3 Communications Corp.* Built and administered network user accounts; and workstations via Active Directory* Created, deleted, and modified user’s accounts, mail list, and mailboxes for MS Outlook 2003 &2007* Used Remedy to take calls and log service tickets through from end users and resolves mostproblems on first call.* Administered 5 different networks up to Top Secret classification.* Provided desktop support through Remote Assistance and Remote Desktop to resolve end userproblems* Controlled front customer service desk closing trouble tickets, unlocking and resetting useraccounts