Billy Duncan Email & Phone Number

Denver, Co, Us

- Implemented custom Jira Service Management solution utilizing automations, custom workflows and Jira SLAs, increasing efficiencies and compliance for operations, service level agreements, customer support and project lifecycle workflows- Integrated Jira Service Management with multiple products for monitoring, logging, alert systems and project management including New Relic, StatusCake, Splunk and Smartsheet, saving time for production support and project management teams.- Provided greater infrastructure, software and solution management capabilities through the implementation of asset and configuration management in Jira.- Designed and implemented a data transparency portal using proprietary data and insights solutions, integrating with Okta for single-sign-on and Jira Service Management and Payment Systems for data ingestion.- Improved efficiency and quality of project work, incident resolution, problem resolution and deployments through the creation and expansion of processes, policies and best practices.- Analyzed potential projects for feasibility, complexity and scope.- Collaborated with customers to identify project requirements and design solutions.- Supervised a team of eight developers with responsibility for interviewing/hiring, performance appraisals, mentoring and resource management.- Collaborated with the development team and other departments on project work, production support, production deployments and security related items.- Supported partners with integrating external systems with NIC Colorado payment systems and with financial reporting into the State of Colorado financial reporting system.

Denver, Colorado, United States

- Designed and implemented a solution for integrating NIC Colorado payment systems with the State of Colorado financial reporting system.- Collaborated with government agency to design billing, transaction reporting and invoice payment/history solutions that work with the Colorado Courts E-Filing system.- Developed comprehensive, timed regression testing solution for payments and payment reporting into accounting system.- Developed and maintained additional custom web applications written in Java and leveraging multiple frameworks such as Hibernate, Spring and JavaServer Faces.- Collaborated with team to enhance build and deployment scripts and processes- Supported the configuration and management of application and web servers.

Indianapolis, Indiana, United States

- Collaborated with other members of the development team on the design and implementation of the initial common checkout solution.- Developed and maintained frameworks for integrating with external credit card processors and allowing easier integration of payment processing capabilities into web applications.- Supported the initial deployment and configuration of the central payment engine solution and with the migration of legacy payment solutions to the new solution.- Designed permit application framework to ease maintenance and promote rapid application development for online permit web applications for the City of Indianapolis and Marion County.- Developed a custom solution using unix named pipes to integrate print job outputs from a legacy city system for search results in a custom web application.

Indianapolis, Indiana, United States

- Collaborated with the development team to create, expand and maintain custom screen scraping framework for integrating with legacy state mainframes.- Developed and maintained web applications for various permit types that integrated with the backend permit system used by the City of Indianapolis and Marion County.- Migrated seven legacy applications written in C to Java.