Billy Eason Email & Phone Number

Las Vegas, NV, US

North Ryde, NSW, AU

Lakewood, NJ, US

Las Vegas, Nevada, US

It is the primary responsibility of the Operations Center L2 Engineer to insure applications and infrastructure systems remain operational for MGM Resorts International. The Operations Center L2 Engineer provides second and third level support to resolve any operational concerns with the applications and systems in accordance with established SLAs. They.

London, GB

• Provided technical computer systems support for IGT software products for all IGT customers
• Performed installation and configuration of all IGT software products and Microsoft SQL in large enterprise environments.
• Acted as second level customer contact for all IGT related questions and concerns.
• Performed root cause analysis and health checks to help optimize IGT software to work with a customer's infrastructure.
• Used ITIL best practices to quickly categorize and identify incident, problem, and change management processes.
• Worked in a highly regulated field with multiple gaming requirements across 255 different state and tribal gaming jurisdictions. Maintained multiple gaming licenses in order to access and make changes to the casino.

Hanover, MD, US

• Participating in a data migration project as a temporary contractor at Aristocrat INC.
• Use Symantec Altiris deployment server on a daily basis to convert workstations from windows xp to windows 7
• Troubleshoot software and hardware compatibility issues involved with windows 7 upgrade
• Configure and install new desktops and laptops out of the box with latest Microsoft office 2010 suite

Las Vegas, Nevada, US

• Troubleshoot user problems at the desktop
• Independently resolve hardware break-fix issues, network connectivity and application related questions
• Escalate or perform server functions, particularly related to resolving issues at the desktop as well as TCP/IP connectivity and IP set-ups
• Coordinate with the appropriate subject matter experts to obtain assistance to resolve concerns for proprietary applications of the client
• Assist project managers in the end-to-end process for destination moves and hardware/software upgrades
• Coordinate with various third party vendors for product installations, support and repair of third party products, and configurations to comply with company specifications

• Responsible for the installation and configuration of various slot machine types
• Trained in slot machine diagnostic and repair procedures
• Maintained over 1900 slot machines to ensure highest equipment up time
• Participated in casino expansion which included layout, floor placement, configurations, and sign installation of over 500 machines.
• Worked in a team environment in order to meet all installation deadlines

Washington, DC, US

Attached to Strike Fighter Squadron 22 in Lemoore, California. Responbile for repair and maintenace of the Avionics systems of 12 F/A - 18 aircraft. Systems include but not limited to radio communications, Radar systems, Weapons systems, FLIR camera Pod, Electronic Counter Measures, and all electronic display and cockpit instrumentation.