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Billy Graham is listed as Head of Customer Success | 20+ Years in Driving Customer Satisfaction, Retention & Revenue Growth | Expert in Strategic Initiatives, Upselling, & Team Leadership | Boosted Retention by 35% | CSM® at Various Companies, a with 5819 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Billy Graham.
Billy Graham previously worked as FREELANCE CONSULTANT – CUSTOMER SUCCESS at Various Companies and HEAD – CUSTOMER SUCCESS at Reaching4. Billy Graham holds Master Of Business Administration - Mba, Marketing & Hr from Bharathiar University.
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As a dynamic Head of Customer Success with over 20 years of experience, I am deeply committed to driving customer satisfaction, retention, and revenue growth. For the past 14 years I have handled multiple, high budget, complex projects for Microsoft. My expertise is in developing and executing strategic initiatives that significantly enhance customer experience and engagement, resulting in exceptional business outcomes.I have successfully boosted customer retention by 35% through targeted engagement with at-risk accounts. I consistently achieved a 95% customer satisfaction rate by addressing key customer pain points, while also increasing revenue by $2M through strategic upselling and cross-selling efforts.Throughout my career, I’ve been recognized for my ability to secure major deals, expand market reach, and deliver outstanding results. My leadership style is centred on building and managing high-performing teams, implementing innovative solutions, and continuously enhancing efficiency and support. For instance, I reduced churn by 40% by implementing a customer health scoring system, enabling early intervention, and halved onboarding time by automating processes and personalizing training.One of my proudest achievements is the development and execution of customer success strategies that led to a 30% increase in upsells and cross-sells within a year. Additionally, I enhanced the Net Promoter Score by 30 points through proactive customer engagement and support.In every role, I aim to be a catalyst for positive change, driving both customer and company success. I am dedicated to leveraging my skills and experience to create value for customers, foster strong partnerships, and achieve sustainable growth.
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A career timeline built from the work history available for this profile.
Bangalore, Karnataka, India
■ Boosted customer retention by 35% through targeted engagement with at-risk accounts. ■ Consistently achieved a 95% customer satisfaction rate by addressing key customer pain points.■ Increased revenue by $2M through strategic upselling and cross-selling.
Bangalore, Karnataka, India
■ Managed 50+ clients within Microsoft Corporation (CSU’s – Customer Success Units, CSAM – Customer Success Account Managers, Solutions Support, Microsoft Dynamics, Partner Account Managers, M&A team, STU’s, etc.) who used our product.■ Achieved a 98% customer retention rate through proactive support and personalized customer engagement strategies.■ Reduced onboarding time by 40% by creating and delivering streamlined training programs and resources.■ Led and mentored customer… Show more ■ Managed 50+ clients within Microsoft Corporation (CSU’s – Customer Success Units, CSAM – Customer Success Account Managers, Solutions Support, Microsoft Dynamics, Partner Account Managers, M&A team, STU’s, etc.) who used our product.■ Achieved a 98% customer retention rate through proactive support and personalized customer engagement strategies.■ Reduced onboarding time by 40% by creating and delivering streamlined training programs and resources.■ Led and mentored customer success executives to enhance performance and customer interaction skills.■ Designed and launched newsletters, achieving a 50% open rate and a 20% increase in customer engagement.■ Coordinated with the sales team to develop strategies, contributing to a 30% increase in new customer acquisition.■ Analyzed customer usage and identified upsell opportunities, increasing ACV by 15%. Show less
■ India Development Team: Established a dedicated team, improving efficiency and reducing development costs by 30%.■ Project Management: Led design and development of app Version 3, incorporating user feedback for features like payment gateway and admin portal, increasing customer satisfaction and user base to 4,000.
■ App Launch & Project Management: Managed on-time V2 launch for Microsoft, overseeing design and development.■ Feature Implementation: Scoped the app flow and added interactive 'Results' feature, enhancing user experience.■ User Integration: Combined role-specific apps into one, increasing users from 200 to 1,000 and tripling revenue.
Bengaluru Area, India
■ Major Deal: Secured the largest deal in the team’s history, valued at $250,000.■ Project Management: Managed Microsoft projects and built a 5-member team contributing 30% of overall revenue.
Bangalore, Karnataka, India
■ Business Development Leadership: Secured new SMC and large clients, boosting revenue by 50%.■ Microsoft Partnership: Closed a deal generating 20% of revenue, set up resources, and introduced SharePoint projects.
Bengaluru Area, India
■ Delivered exceptional customer experiences, consistently exceeding a 95% satisfaction rate.■ Strong communicator with a problem-solving mindset, successfully resolving issues 30% faster and reducing follow-up calls by 20%.■ Passionate about understanding customer needs and consistently surpassing expectations, contributing to a 15% increase in customer retention.
Bengaluru Area, India
■ Consistently delivered personalized, customer-focused service by actively listening, identifying needs, and providing tailored solutions, achieving a 95% customer satisfaction rate.■ Enhanced communication effectiveness by simplifying complex information and adapting messaging for diverse audiences, leading to a 20% reduction in customer follow-up calls.■ Analyzed and resolved customer issues swiftly, reducing resolution time by 30% through root cause identification and innovative… Show more ■ Consistently delivered personalized, customer-focused service by actively listening, identifying needs, and providing tailored solutions, achieving a 95% customer satisfaction rate.■ Enhanced communication effectiveness by simplifying complex information and adapting messaging for diverse audiences, leading to a 20% reduction in customer follow-up calls.■ Analyzed and resolved customer issues swiftly, reducing resolution time by 30% through root cause identification and innovative problem-solving.■ Fostered strong customer relationships by empathetically addressing concerns, resulting in a 15% increase in customer retention.■ Quickly mastered product knowledge, providing accurate guidance that improved customer decision-making and boosted upsell rates by 10%. Show less
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Thomas Gloyd
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Candradasa Venditozzi
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Lucianne Mcmurdo
Colleague at Various CompaniesGreensborough, Victoria, Australia
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Vignesh Vancheeshwar
Colleague at Various CompaniesChennai, Tamil Nadu, India
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Margaret Lech
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Quick answers generated from the profile data available on this page.
Billy Graham works for Various Companies.
Billy Graham is listed as Head of Customer Success | 20+ Years in Driving Customer Satisfaction, Retention & Revenue Growth | Expert in Strategic Initiatives, Upselling, & Team Leadership | Boosted Retention by 35% | CSM® at Various Companies.
Billy Graham is based in Bengaluru, Karnataka, India while working with Various Companies.
Billy Graham has worked for Various Companies, Reaching4, Brickwork India, Aviva 24/7, and Convergys.
Billy Graham's colleagues at Various Companies include Taffi O., Ken Talbot, Elisabeth Aschieris, Tina Gordon, and Thomas Gloyd.
You can use AeroLeads to view verified contact signals for Billy Graham at Various Companies, including work email, phone, and LinkedIn data when available.
Billy Graham holds Master Of Business Administration - Mba, Marketing & Hr from Bharathiar University.
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