Billy Hess Email & Phone Number

General optician dutiesABOC and Ohio licensedCreated a nurturing and fun environment to give employees confidence to sell sell sellExceeded monthly sales goal by a minimum of 27%Coached sales team to increase product on our products and competitors to sell on differencesHeld weekly and monthly sales meetingsManaged payroll hours to stay below plan each weekEnforced corporate policies and proceduresBecame more calm as the office became busier to keep sales team relaxed and able to think quicklyHosted the party on the sales floor to build an employee experience not seen elsewhereHandled customer service issues with the goal of getting great google reviewsBIG on customer service and satisfaction

Pre-test for stereo vision, color perception, visual field, fundus photos, and gdx laser scan when necessary.Take all required measurements for a patients new spectacles including; segment heights, pupilary distance, ocular center, and temple length.Proficient in manual p.d. measurement with p.d. rule.Determine best lens material according to patient Rx and use of spectacles.Determine best frame size and shape and material according to patients face shape, Rx, p.d., temple length, and philosophy of use.Determine the best lab to order lenses from, based on Rx, cost, and delivery time.Check in all jobs arriving from outside labs, including uncut lenses for in house edging, contacts and completed jobs.Edge all uncut lenses to frames, while ensuring surfaces are protected from scratches, accuracy to Rx, and fit & finish.Maintain and repair older manual equipment no longer supported by manufactures.Kept continuous records of all equipment repairs, and repair cost in order to analyze overall repair expenses versus profit and replacement.Call on all completed jobs for pickup, or to inform patient of breakage and delay.Connect with various labs to inquire on late jobs, lens defects, billing, and other matters.Inventory all frames and lab supplies, reorder when necessary.Sell eye wear and lens options to patients with private insurances.Bill private insurances once services have been rendered.Give new contact wearers classes on installation, removal and care.Instruct new bifocal and progressive lens wearers on use and care of new spectacles.Answer patient questions regarding new specs, wear and care, and various eye conditions.

Apply basic math skills, read and interpret complex blueprints and geometric symbols to identify inspection requirements, and select proper measuring devices.Visually and dimensionally inspect parts for conformance and take appropriate action to call out discrepancies.Perform necessary part marking.Generate and maintain all required logs and records as prescribed by customer or MIL Specs including lab reporter, purchase orders, log books, records, etc.Set up and use a variety of standard gauges, dial indicators, mechanical and electronic gauges, indexing heads, surface plates, comparators and other special gauges and testing devices to determine conformance.Make decisions regarding appearance, fits, finish, etc. where definite specifications cannot be established.Observe performance tests. Where applicable, periodically check product at various states of assembly. Spot check parts issued from crib or stockroom.Use mathematical calculations to determine sizes and measuring to conformance.Maintain frequent and close attention to assigned work stations making visual, dimensional, procedural and operating observations.Witness completeness of assembly or manufacturing process. Verify paperwork.Accurately transcribe documentation details from individual device folders to master product documentation package.Chart and plot data per SPC requirement.Perform more than on operation at a time.

Review job tickets to determine tools, parts and materials necessary for machine changes and/or adjustments.Perform machine adjustments both standard and specials to meet job specifications. Ensure product meets specifications as indicated.Troubleshoot problems, repair/replace damaged worn components of machine.Perform changes, adjustments and repairs on production machines. Assist in operator training.Examine, test, and measure product from assigned equipment. Examine product for defects, ensure quality process is followed.Analyze mechanical issues on assigned equipment and take corrective action accordingly.Perform preventative maintenance inspections and ensure consistent quality production.Minimize waste by ensuring all waste is segregated properly, weighed, recorded and placed in the proper waste container.Ensure support materials are available to maximize efficiency.Notify Supervisor of recurring equipment problems and corrective action taken.Change tasks and direction quickly depending on business needs.Work closely with co-workers to resolve problems, setting appropriate machine speeds, and determining when equipment shut down is necessary due to safety or poor quality.

Worked directly from blueprints, patterns, sketches and specifications.Operated heavy duty lathes, boring machines and mills, planers, shapers and grinders.Operated forklifts, hoists and other material handling equipment.Adhered to all safety protocols and safe work practices to reduce likelihood of injury.Developed an effective preventative maintenance schedule for all shop equipment.Studied blueprints, work instruction, sketches, drawings and manuals to determine dimensions and tolerances.Selected, aligned and secured holding fixtures, cutting tools, attachments, accessories and materials on [machine type].Detected and reported malfunctions and out-of-tolerance machining.Used CNC and manual equipment to perform rough and finishing machining.Assembled and set various boring, slotting and turning heads.Interpreted drawings and planed work in proper operational sequence on multi-cut jobs.Removed burrs on all machined parts.Lurcated parts and performed minor maintenance to improve machine function.Routinely monitored the feed and speed of machines during the machining process.

Set up and maintained new ophthalmic lab equipment with innovationsé global lab software.Hire new lab employees based upon experience in a wholesale lab environment, trained where necessary.Exemplified the second-to-none customer service delivery for which Clearview lens lab is now renowned for in all interactions with customers.Set up and maintained computer accounting system to replace an outdated and poorly organized paper system used for 70 years, increasing efficiency, productivity, and quality.Trained lab owner and all lab techs in new techniques that greatly improved performance, quality, and scope of overall procedures, and abilities.Maintain and repair automated lens processing equipment staying within.001 mm sizing and.12 diopter tolerance.Install machinery according to prints and local codes.Maintain and repair older manual equipment no longer supported by manufactures. Often times fabricate and use a bit of creativity in order to create long lasting repairs keeping equipment within tolerance.Kept continuous records of all equipment repairs, and repair cost in order to analyze overall repair expenses versus profit and replacement.Instrumental in assisting the retail staff in meeting all sales goals by creating a new sales initiative focused on customer service.Set multiple company and personal sales goals while in the onsite retail environment.

Developed training programs that enhanced employee performance and helped build a motivated workforce, focused on education of clients as the #1 sales technique.Elevated store’s customer-satisfaction index from 74% to 98% within two years; ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies.Won “customer Service Excellence Award” for instrumental role in driving record-high sales increases, propelling store to improve ranking from #32 in territory to #1 by 2008.Maintain, diagnose, and repair all automated and manual lens processing equipment in order to achieve tight tolerances of.001 mm sizing and.12 diopters of power.Kept continuous records of all repairs, costs of repairs, and analyzed overall equipment cost versus profit and replaced any equipment that cost more to fix than to replace.Install machinery according to prints and local codes.

Bachelor Of Applied Science (Basc), Business Administration And Management, General, 3.8

Activities and Societies: Varsity Golf team, 4 years. Played #4 position. Of course in Mount Union athletics fashion maintained a +4 index.

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