Billy Howitt Email & Phone Number

Brisbane, Queensland, Australia

• Delivering stakeholder and community engagement activities
• Data analysis of both quantitative and qualitative information
• Delivering GIS products, including spatial analysis such as coastal hazard risk assessments
• Delivering coastal management and climate risk-focused projects

Brisbane, Queensland, Australia

• Daily and weekly reporting to the Senior Leadership Team to highlight metrics of the contact centre’s performance.
• Rostering and delegation of tasks to consultants.
• Real Time Management via Amazon Connect.
• Maintaining and adhering to strict budgets to ensure KPIs are achieved.
• Ensuring Grade of Service is above required level based on daily budgets.
• Part of the team implementing new technologies to improve customer service levels, reduce costs and ensure a smooth transition to these new solutions.

Brisbane, Queensland, Australia

• Dealing with a variety of different customer interactions via different channels.

Bundaberg, Queensland, Australia

• Working on a farm to obtain an Australian Second Working Holiday Visa.

London, United Kingdom

• Providing an essential role in managing the Independent Gas Transporter Uniform Network Code, including governance and modification procedures as well as facilitating industry meetings contributing to discussions.
• Part of the team delivering the Performance Assurance Framework Administrator services for the Performance Assurance Committee under the Uniform Network Code in the GB Gas Industry.
• Producing minutes, reports and discussion papers as well as monthly data dashboards for the GB Gas Industry.
• Providing adhoc support to PAC members.
• Support helpdesk and mailbox manger duties.
• Liasing with the Joint Office of Gas Transporters to ensure documentation on their website and Huddle is up to date.

Havant

• Leading a team of enthusiastic staff and developing new members.
• Ensuring each customer is offered the highest level of customer service.
• Maintaining effective communication with staff and senior management.

• Ensuring the needs of postgraduate students are reflected through the activities of the Union by appropriately challenging any activities that are not reflective and working with the Union to make positive changes.
• Campaigning for the rights of postgraduate students that reflect the views a a national level and Portsmouth levels.
• Active member of the Union Actioning Body.
• Member of the University's Research Degrees Committee chaired by the Pro Vice Chancellor.

Portsmouth, United Kingdom

• Coordinating and leading a team of floor, kitchen and bar staff for the Student Union Bar which has a capacity of 500 people.
• Training the staff body in three key areas: UK licensing guidelines (Under 21 policy), Food quality and Hygiene and customer experience (including customer satisfaction and handling of complaints).
• Taking responsibilities for transactions including the handling of cash.
• Analysing business performance and identifying new ways in which the student bar can serve students by offering a relaxing environment with competitive prices and help to keep the business sustainable long term.
• Achieved the Level 2 Award for Personal Licence Holders, currently in the process of becoming a personal licence holder. This award focuses on at the responsibilities of the personal license holder; police powers.

• Achieved Full Colours for outstanding contribution to student opportunities.
• Co Founder of the University of Portsmouth Geography Alumni Group which was developed to develop alumni links with the current Geography Society.
• Organising meetings of both the executive committee and committee, liaising with the council of societies and clubs of the university, and representing the society at university events and conferences.
• Enhancing the society's branding and outreach across the university by appointing an experienced PR director and developing a six month plan for the societies growth.
• Overseeing executive level decisions and being accountable to the University's Governing Body.
• Coordinating the society's calendar of events including internal university fairs and talks and an annual overseas trip with a forecast budget of £10,000.

- Arranging social events and managing large groups of society members.- Setting goals and objectives for the society which have resulted in significant outcomes for example a 50% increase in membership. - Arranging a developing existing and new fundraising strategies- Overseeing the welfare of the members of the Geography Society- Arranging Guest Speakers.

Harrow

• Valuable experience of the day to day fast paced environment of a bar including cash handling, waitering and customer relations.
• Long term, committed member with over four years experiences in different branches of the organisation.
• Various recognised achievements including highest sales on Christmas Eve, 2015 as well achieving and maintaining significantly above average mystery shopper ratings, in turn contributing to effectively achieve personal.

Msc Coastal And Marine Resource Management

Activities and Societies: UOP Geography Society, UOP Rugby Club, Raising and GivingCourse accredited by Royal Institution of Chartered.

Bachelor Of Science (Bsc), Geography, 2.1

Activities and Societies: President of the Geography Society, UOP Rugby Club, Raising and Giving (RAG), Department of Geography.

Education record

Activities and Societies: Head of Student CouncilA Levels Studied: Geography, Business Studies and Sociology