Billy J. Couch Email & Phone Number

Oldsmar, Florida

Eligible for hire back. Had to quit due to illness.

Tampa/St. Petersburg, Florida Area

Provide quality customer care support for Brighthouse Networks multiple services, strong communication and problem solving skills, ability to navigate 5 programs while troubleshooting and hitting 36 points of Customer Care requirements, energetically and positively handling troubleshooting and up selling products when needs are seen. Conversion rate 7.6, multiple Customer compliments , multiple focus groups, strong leadership skills

Augusta Ga

Leader and Recruiter for start up company, produced cost effective budget for five Assisted living facilities. Facilitated the upstart of houses through networking with vendors, budgeting, employee placement and scheduling. Interview process, brainstorming with selected leaders producing efficient and effective business models. Also held position in other company Open discussion with candidates seeking long term positions in private ALF, advising on budgeting and time management skills, networking strategies

Savannah Ga

Managed multiple owned properties throughout State of Georgia

Savannah Ga

Assistant to Director of The Telfair Museum of Arts and Sciences, Jepson Center for the Arts, Owens Thomas House. All duties asked by Director, Dr. Diane Lesko, included but not limited to, Artist liaison, Board of Trustee Meeting organizing including set up, minutes, all duties required of me in order to have a pleasant prepared seamless meeting, Aided in all Departments as advised by Director as needed. Fundraising events, Customer Service, Training of new employees at front desk, mail, general clerical, travel arrangements, Liaison to Artists/Vendors representing Telfair and all Museums. Strong outgoing personality and customer service skills.

Tampa

Worked as direct liaison between Capital One and Clients proficiently utilizing proprietary programs. Quality customer care to inbound call for clients. Maintained high professional standards while applying strong critical thinking skills as well as personable customer care to resolve issues regarding credit, late fees, etc. Inbound Customer Care. Provided educational quality care for Clients calling regarding questions on their accounts. Navigated seamlessly between multiple proprietary programs giving an overall excellent customer experience while maintaining proper Company protocol.

Tampa/St. Petersburg, Florida Area

Worked as direct liaison between Chase and Clients proficiently utilizing proprietary programs. Quality customer care to inbound call for clients. Maintained high professional standards while applying strong critical thinking skills as well as personable customer care to resolve issues regarding credit, late fees, etc. Inbound Customer Care. Provided educational quality care for Clients calling regarding questions on their accounts. Navigated seamlessly between multiple proprietary programs giving an overall excellent customer experience while maintaining proper Company protocol