Billy Jackson Email & Phone Number

Cardiff, Gb

London, England, United Kingdom

- Managing the relationship between the business and existing clients.- Administrator of business wide Client Relationship Management System.- Responsible for looking after all active subscriptions and renewals.

Cardiff, Wales, United Kingdom

▪ Forecasting and scheduling for the 2 customer facing contact centers of Which?▪ Resonsible for delivering agreed Service level via effective scheduling of advisor man hours and real time monitoring. ▪ Meet forecast call demand within agreed budget FTE. ▪ Conduct analysis in order to reduce variable spend, overtime & temp costs, via innovative & creative scheduling, reducing off the phone activity and effective real time performance. ▪ Producing and delivering M.I. reports for… Show more ▪ Forecasting and scheduling for the 2 customer facing contact centers of Which?▪ Resonsible for delivering agreed Service level via effective scheduling of advisor man hours and real time monitoring. ▪ Meet forecast call demand within agreed budget FTE. ▪ Conduct analysis in order to reduce variable spend, overtime & temp costs, via innovative & creative scheduling, reducing off the phone activity and effective real time performance. ▪ Producing and delivering M.I. reports for 4 business areas within agreed deadlines. ▪ Regular analysis and reporting of findings plus ideas and solutions. Show less

Bristol, United Kingdom

- Managing a portfolio of over 400 customers.- Ensuring a consistently high level of service- Personally responsible for securing over £300,000 in revenue for the business to date- Keeping in regular contact with customers to ensure maximum value can be achieved from being a member.- A consistently high level of quality standards acheived. - Experience in field sales while in attendance at events at local wholesalers. - Developed a persuasive telephone manner and acute… Show more - Managing a portfolio of over 400 customers.- Ensuring a consistently high level of service- Personally responsible for securing over £300,000 in revenue for the business to date- Keeping in regular contact with customers to ensure maximum value can be achieved from being a member.- A consistently high level of quality standards acheived. - Experience in field sales while in attendance at events at local wholesalers. - Developed a persuasive telephone manner and acute retention skills. - Chairmen on the vision and values committee, organising extra curricular events and recognising peer achievement. Show less

Cardiff, Wales, United Kingdom

In May I was seconded to the Resource Planning Department within Which?. This required me to quickly pick up and learn new skills and lift a burden from the current team, allowing them to deliver their normal service under increased pressure. My responsibilities included; generating and sending performance data for 4 business areas, managing a shared inbox, scheduling training and meetings for our call centers whilst ensuring Service Level is maintained and scheduling Team Meetings and 121… Show more In May I was seconded to the Resource Planning Department within Which?. This required me to quickly pick up and learn new skills and lift a burden from the current team, allowing them to deliver their normal service under increased pressure. My responsibilities included; generating and sending performance data for 4 business areas, managing a shared inbox, scheduling training and meetings for our call centers whilst ensuring Service Level is maintained and scheduling Team Meetings and 121 sessions for the entire department. Show less

Bristol, Bristol, United Kingdom

- Delivering a more thorough and experience on-boarding experience for the customer.- Responsible for retention across the whole team.- Sole point of contact for Hertfordshire, Islington and Camden County Council at Which? Trusted Traders, on-boarding all new business that came from these sources and also managing the relationship.-Deputising for my team leader and conducting quality checks and coaching sessions within the team.- Ensuring an excellent customer journey for all… Show more - Delivering a more thorough and experience on-boarding experience for the customer.- Responsible for retention across the whole team.- Sole point of contact for Hertfordshire, Islington and Camden County Council at Which? Trusted Traders, on-boarding all new business that came from these sources and also managing the relationship.-Deputising for my team leader and conducting quality checks and coaching sessions within the team.- Ensuring an excellent customer journey for all larger businesses that applied to join the Trusted Traders scheme. - Serving as a positive, knowledgeable and experienced role model within my team and the wider business.-Providing regular constructive feedback to colleagues on performance and telephone calls. Show less

Bristol, United Kingdom

- Execute an on-boarding vetting and assessment process of applicant tradespeople. - Responsible for the renewing and retaining of customer accounts on annual basis.- Managing a pipeline of over 200 customers.- A consistently high level of quality standards achieved. - Took ownership of the turnaround time in my workload, resulting in achieving the lowest within the team.- Set new standards for on-boarding figures

Bristol, United Kingdom

- Assisting in the smooth running of an on-boarding vetting and assessment process of applicant tradespeople. - Looked after a pool of over 90 Trading Standards field assessors.- Managed the business main inbox, distributing incoming emails.- Regular inbound and outbound calls to consumers

Bristol, United Kingdom

- Developed telephone manner making sometimes in excess of 100 calls a day to consumers.- Pulling credit reports for applicants using Experian.- Other general administrative duties.

Bristol, United Kingdom

After graduation my request for full time hours was granted in the form of a promotion which then saw me work in two other stores at all hours of the day, demonstrating flexibility and willingness to progress. My main responsibilities working with the Co-Operative included dealing with customer queries, looking after the other members of staff on shift and completing the end of day final count.

Bristol, United Kingdom

My first job that taught me the value of money and allowed me to fund my studies through the last year of school, college and university. This job laid the foundations for my passion for customer service, and allowed me to build a knowledge that would pay dividends for my own development later on.