Billy Li Email and Phone Number
Passionate customer experience and operation management executive and explorer with 12+ years of experience in leading service brands in hospitality, coworking, etc.Inspirational team builder with experience in managing teams from small start-up to large organizations. Built operation and process framework from scratch to star brands that were successfully merged with / acquired by global leading company and investment capital.Human-centered, innovative and excellence driven with proven record in winning multiple awards for The Ritz-Carlton.
Happier.Global
View- Website:
- publicisgroupe.com
- Employees:
- 29749
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Founder And Chief Happiness OfficerHappier.GlobalShanghai, China
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Experience DirectorPublicis Groupe Nov 2024 - PresentShanghai, China -
Consumer Experience DirectorUnited Family Healthcare Sep 2023 - Mar 2024Shanghai, China -
Director Of Operations, Hotels & ResortsFosun Tourism Group Nov 2021 - Mar 2023中国 上海市 -
Director, Customer Experience & Operational PlanningCasa Cook Hotels Nov 2021 - Mar 2023Shanghai, China -
Chairman Assistant & Senior Director, Customer Experience精锐教育集团 Onesmart Education Group Jul 2020 - Oct 2021中国 上海 -
Senior Director, Customer Experience自如/Ziroom Jul 2019 - Jul 2020Beijing, China -
Senior Manager, Service InnovationWework Apr 2018 - Mar 2019Shanghai City, ChinaCompany merged with naked Hub. -
Senior Manager, Service InnovationNaked Group Aug 2016 - Apr 2018Shanghai City, China -
Quality & Learning Manager, Greater ChinaNaked Group Aug 2016 - Jan 2018Shanghai, China -
Quality ManagerThe Ritz-Carlton Hotel Company, L.L.C. Mar 2015 - Aug 2016Shanghai, ChinaAwards: - 2016 Forbes Travel Guide | Five-Star Hotel - 2016 Forbes Travel Guide | Five-Star Spa - 2016 TripAdvisor | Top 25 Luxury Hotels in China -
China Advisor - International Quality Advisory BoardThe Ritz-Carlton Hotel Company, L.L.C. Jan 2015 - Aug 2016Shanghai City, ChinaAward: - 2015 Cobalt Award Winner - The Ritz-Carlton Global Award for Best Practice -
Assistant Quality & Learning ManagerThe Ritz-Carlton Shanghai, Pudong Jul 2013 - Mar 2015Shanghai City, ChinaAward: - 2014 Asia Pacific Most Improved Hotel in Guest Engagement -
Sales & MarketingAman May 2011 - Jul 2012Hangzhou, Zhejiang, China -
Rooms Division Management TraineeBanyan Tree Group Jun 2009 - Jun 2010Lijiang, Yunnan, China
Billy Li Education Details
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School Of Hotel & Tourism Management -
Counseling Psychology
Frequently Asked Questions about Billy Li
What company does Billy Li work for?
Billy Li works for Happier.global
What is Billy Li's role at the current company?
Billy Li's current role is Founder and Chief Happiness Officer.
What schools did Billy Li attend?
Billy Li attended The Hong Kong Polytechnic University, University Of Chinese Academy Of Sciences.
Who are Billy Li's colleagues?
Billy Li's colleagues are Ruth Neira, Jenna Whalen, Jakub Jandus, Satish Obulasetti, Aline Bitar, Arjun Singh, J Singh.
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