Billy Li

Billy Li Email and Phone Number

Founder and Chief Happiness Officer @ happier.global
Shanghai, China
Billy Li's Location
Huangpu District, Shanghai, China, China
About Billy Li

Passionate customer experience and operation management executive and explorer with 12+ years of experience in leading service brands in hospitality, coworking, etc.Inspirational team builder with experience in managing teams from small start-up to large organizations. Built operation and process framework from scratch to star brands that were successfully merged with / acquired by global leading company and investment capital.Human-centered, innovative and excellence driven with proven record in winning multiple awards for The Ritz-Carlton.

Billy Li's Current Company Details
happier.global

Happier.Global

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Founder and Chief Happiness Officer
Shanghai, China
Website:
publicisgroupe.com
Employees:
29749
Billy Li Work Experience Details
  • Happier.Global
    Founder And Chief Happiness Officer
    Happier.Global
    Shanghai, China
  • Publicis Groupe
    Experience Director
    Publicis Groupe Nov 2024 - Present
    Shanghai, China
    View
  • United Family Healthcare
    Consumer Experience Director
    United Family Healthcare Sep 2023 - Mar 2024
    Shanghai, China
    View
  • Fosun Tourism Group
    Director Of Operations, Hotels & Resorts
    Fosun Tourism Group Nov 2021 - Mar 2023
    中国 上海市
    View
  • Casa Cook Hotels
    Director, Customer Experience & Operational Planning
    Casa Cook Hotels Nov 2021 - Mar 2023
    Shanghai, China
    View
  • 精锐教育集团 Onesmart Education Group
    Chairman Assistant & Senior Director, Customer Experience
    精锐教育集团 Onesmart Education Group Jul 2020 - Oct 2021
    中国 上海
    View
  • 自如/Ziroom
    Senior Director, Customer Experience
    自如/Ziroom Jul 2019 - Jul 2020
    Beijing, China
    View
  • Wework
    Senior Manager, Service Innovation
    Wework Apr 2018 - Mar 2019
    Shanghai City, China
    Company merged with naked Hub.
    View
  • Naked Group
    Senior Manager, Service Innovation
    Naked Group Aug 2016 - Apr 2018
    Shanghai City, China
    View
  • Naked Group
    Quality & Learning Manager, Greater China
    Naked Group Aug 2016 - Jan 2018
    Shanghai, China
    View
  • The Ritz-Carlton Hotel Company, L.L.C.
    Quality Manager
    The Ritz-Carlton Hotel Company, L.L.C. Mar 2015 - Aug 2016
    Shanghai, China
    Awards: - 2016 Forbes Travel Guide | Five-Star Hotel - 2016 Forbes Travel Guide | Five-Star Spa - 2016 TripAdvisor | Top 25 Luxury Hotels in China
    View
  • The Ritz-Carlton Hotel Company, L.L.C.
    China Advisor - International Quality Advisory Board
    The Ritz-Carlton Hotel Company, L.L.C. Jan 2015 - Aug 2016
    Shanghai City, China
    Award: - 2015 Cobalt Award Winner - The Ritz-Carlton Global Award for Best Practice
    View
  • The Ritz-Carlton Shanghai, Pudong
    Assistant Quality & Learning Manager
    The Ritz-Carlton Shanghai, Pudong Jul 2013 - Mar 2015
    Shanghai City, China
    Award: - 2014 Asia Pacific Most Improved Hotel in Guest Engagement
    View
  • Aman
    Sales & Marketing
    Aman May 2011 - Jul 2012
    Hangzhou, Zhejiang, China
    View
  • Banyan Tree Group
    Rooms Division Management Trainee
    Banyan Tree Group Jun 2009 - Jun 2010
    Lijiang, Yunnan, China
    View

Billy Li Education Details

Frequently Asked Questions about Billy Li

What company does Billy Li work for?

Billy Li works for Happier.global

What is Billy Li's role at the current company?

Billy Li's current role is Founder and Chief Happiness Officer.

What schools did Billy Li attend?

Billy Li attended The Hong Kong Polytechnic University, University Of Chinese Academy Of Sciences.

Who are Billy Li's colleagues?

Billy Li's colleagues are Ruth Neira, Jenna Whalen, Jakub Jandus, Satish Obulasetti, Aline Bitar, Arjun Singh, J Singh.

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