Billy Lui Email & Phone Number

Hong Kong Sar

Infrastructure Service Manager, Network Products and Services  Reported to Director of Network Service Effectiveness, provides governance and guidance to deliver technology services in-line with industry standards. Best practices, and internal process/procedures with an emphasis on risk based approaches.  Participates and provides governance to all elements from the delivery of technologies, to service improvements though lifecycle management, vendor coordination and operational support, documenting the risk profile along the way. Provide clear advice to decision makers in technical and business teams on the appropriate course of action to manage service risk for infrastructure Acting as an escalation point for network issues, ensuring smooth transitions to new networks, attending critical outage calls, and coordinating problem resolution. Reporting service-impacting incidents, monitoring SLA compliance, and drivng region-specific improvement initiatives.

Hong Kong Sar

. I am appointed as Vendor Delivery Manager (Commscope) to provide project management and business analyst services to Microsoft (Hong Kong) Ltd..Business Process Analyst, CI&A, Azure. Reported to Regional Director of APAC, liaise with users, interview subject matter experts, in order to analyze business processes, clarify requirements and determine the scope of required solution.  Supporting sourcing Managers, Regional Director to monitoring team activities and velocity to remediate misses of SLA’s Acts as triage point to Regional Sourcing Managers on all issues related to purchase Order adjustments, reconciliations, and other associated PO issues. Assists Regional Director in maintaining, tracking and reporting on internal pricing programs. Tracks and reports on escalation program, various data gathering and market intelligence initiatives

Hong Kong Sar

 Reported to Head of Infrastructure Delivery Manager, led and supervised project team in Asia region to deliver Elektron Real Time services and core network on project basis  Supporting Programme Managers, Regional Heads and internal stakeholders in feasibility assessment, analysis, cost estimation and prioritization of new regional/global real-time data networking requirements and enhancements to Network Communications products and services. End to end management of projects conforming to internal standards and methodologies

Hong Kong Sar

I was appointed as Infrastructure Delivery Manager to provide project management services to Thomson Reuters.

Hong

I was appointed as consultant to provide project management service to Thomson Reuters.

Hong Kong Sar

From a regional perspective, own and manage the relationship of the biggest clients (e.g. JP Morgan Chase, Goldman Sachs and Bank of America etc...)Provide meaningful solution for internal and external clients;Provide guideline on solution sales, problem solving for clients;Responsable and accountable for technical migration at client sites which including project management, planning and system design, testing and commissioning.Promote best practice in all parts of business operation.

Hong Kong

Managing implementation project in Hong Kong with agreed resources allocations and timeline;Support Pre-sales and pro-sales activites that initiated by the business development team;

Hong Kong

Responsible for the field implementations and customer services for the Reuters Solutions business, mainly on Market Data system and electronic trading solutions.Product installation and maintance services.

Hong Kong

Responsible for the implementation and operation support of the international communication system and circuits.

Master Of Science (Msc), Computer Science

Bachelor Of Science (Bsc), Computer Science