Billy Marohn Email & Phone Number

Missoula, Montana, United States

Missoula, Montana

The majority of my time with Advanced Technology Group has been spent in the role of an implementation consultant, focusing on the implementations of a variety of CPQ (configure, price, quote) and billing solutions. I generally work very closely with product managers and business analysts to ensure accurate system configuration with the ultimate goal of.

Missoula, Montana

• Efficiently provisioned, maintained, and terminated user accounts in various cloud-based systems
• Managed, prioritized, and responded to internal IT ticket requests generated by employees
• Facilitated Information Technology on-boarding sessions to ensure new employees were prepared
• Prepared, upgraded, maintained, and deployed corporate computer inventory, software, and licensing
• Led and supported company-wide operating system upgrade
• Evaluated user and company needs and aided in various system upgrade decisions

Missoula, Montana

• Worked with the manager of IT on network expansion to new offices and continually ensured ATG’s computer and phone networking needs were being met
• Assisted in company-wide migration from Google Apps to Microsoft's Office 365
• Assisted data analysts and leads with file sharing and collaboration solutions to increase productivity and efficiency

Missoula, Montana Area

• Productively handled escalated calls with the goal of identifying problems and presenting solutions for a wide range of customers around the country
• Sought out trending behaviors among internal agents and external customer requests
• Mentored and assisted in development of cross-functional peers
• Supported various employees both verbally and through instant messaging to ultimately provide consistently proper solutions to all customers
• Facilitated meetings and focus groups to improve overall performance and increase customer satisfaction

Missoula, Montana Area

• Answered customer’s calls in a friendly and professional manner
• Provided excellent customer service
• Utilized resources to effectively assist customers with billing questions and other general inquiries
• Became Subject Matter Expert in the billing call type and assisted in development of peers

Helena, Montana

• Effectively trained and developed new employees
• Supervised and led a team of employees to efficiently prepare food according to customers’ specifications while providing courteous and professional customer service
• Maintained a clean and healthy environment
• Tracked daily sales and financial data and delivered to management

Helena, Montana

• Accurately entered individual tax information into the state computer system from a variety of tax forms

Bachelor Of Business Administration (Bba), Management Information Systems

Bachelor Of Arts (Ba), General Studies