Billy Mccarther Email & Phone Number

United States

• Approve all time off request including paid time off, requested time off, sick time, FMLA leave, and disability.• Oversee timesheets and correct any payroll discrepancies. • Promote safety awareness and assure compliance with all safety practices & procedures. • Manage team personnel driving schedules to promote efficiency. • Evaluate team performance, efficiency, and productivity and implement corrections when necessary. • Collaborate with other managers to… Show more • Approve all time off request including paid time off, requested time off, sick time, FMLA leave, and disability.• Oversee timesheets and correct any payroll discrepancies. • Promote safety awareness and assure compliance with all safety practices & procedures. • Manage team personnel driving schedules to promote efficiency. • Evaluate team performance, efficiency, and productivity and implement corrections when necessary. • Collaborate with other managers to create & implement shift standards and procedures. • Review & compose daily reports from data collect staff. • Facilitate workflows for data collect staff and employees on standby. • Create training materials on safety and security related to data collect & project secrecy. • Provide operational training and support to team members during onboarding. • Communicate effectively with other leads to improve client needs efficiently. Show less

United States

• Coordinate leaves with Managers for Short Term Disability, FMLA and Workers’ Compensation claims. • Perform administrative functions as requested by management (order supplies, meeting setup, maintain office operations, receive and distribute mail, data entry, filing)• Ensure all federal state and local EHS laws and regulations, codes and plant safety rules are observed.• Facilitate the resolution and timely response to EHS action plans.• Ensure external and… Show more • Coordinate leaves with Managers for Short Term Disability, FMLA and Workers’ Compensation claims. • Perform administrative functions as requested by management (order supplies, meeting setup, maintain office operations, receive and distribute mail, data entry, filing)• Ensure all federal state and local EHS laws and regulations, codes and plant safety rules are observed.• Facilitate the resolution and timely response to EHS action plans.• Ensure external and internal complaints related to EHS are recorded and reported to management. • Update employee records in the HR/Payroll system as appropriate. • Create and maintain employee files and HR systems, ensuring accuracy and confidentiality.• Provide support with emergency response procedures, training, and practice drills.• Process incoming calls, emails and system notifications regarding leaves of absence, while providing prompt accurate service. Show less

• Manage up to 40 security personnel, scheduling and counseling to create efficiency with staffingneeds and minimize overtime costs. • Manage payroll via Paycom and ensure accurate recording of hours. • Ensure all required reporting and contract compliance requirements are met. • Maintain regular communication with client regarding all security issues and improvements.• Coordinate necessary support services to effectively manage client sites to meet and exceedoperational… Show more • Manage up to 40 security personnel, scheduling and counseling to create efficiency with staffingneeds and minimize overtime costs. • Manage payroll via Paycom and ensure accurate recording of hours. • Ensure all required reporting and contract compliance requirements are met. • Maintain regular communication with client regarding all security issues and improvements.• Coordinate necessary support services to effectively manage client sites to meet and exceedoperational goals & provide quality customer service.• Maintain and build an effective relationship with both client and security team. Show less

Oakland, Ca

• Oversee staff and provided training and mentoring to improve performance and ensure proper procedures and protocol. • Participated in sessions to ensure consistent evaluation and scoring of customer interactions. • Participated in company sponsored global trainings such as Know Your Customer, Capital Markets and Cash Management & Staying in Compliance. • Assist with customer renewals, resolving account issues for customers (locked account, billing, transaction refunds)… Show more • Oversee staff and provided training and mentoring to improve performance and ensure proper procedures and protocol. • Participated in sessions to ensure consistent evaluation and scoring of customer interactions. • Participated in company sponsored global trainings such as Know Your Customer, Capital Markets and Cash Management & Staying in Compliance. • Assist with customer renewals, resolving account issues for customers (locked account, billing, transaction refunds) via chat support, and email support. • Coordinated the logistics of daily and weekly cash deposits and wire transfers, initiated on behalf of senior management. • Communicate with other departments via email to coordinate a smooth experience for customers and important clients while visiting. • Communicate with customers/visitors to provide a happy customer service experience. • Maintained an average of 97% CSAT (customer satisfaction) goal each quarter for the department and maintained a 97% customer satisfaction survey rating.• Monitor CCTV cameras and alarms to detect and prevent signs of potential threat.• Coordinate with law enforcement and medical personnel to respond to emergency situations regarding customers and staff.• Assist with submission of payroll for security officers on site.• Maintain frequent contact with the client and upper management to ensure that all security requirements are met. • Trained new officers and other company personnel on site specific policies and procedures.• Coached and disciplined security personnel as needed.• Communicate with visitors and Oakland Museum members daily to provide a great customer service experience. • Collaborate with upper management regarding time off request and call-offs to create efficiency with staffing to minimize overtime cost. Show less

Oakland, California, United States

• Monitor CCTV cameras and alarms to detect and prevent signs of potential threat. • Coordinate with law enforcement and medical personnel to respond to emergency situations regarding customers and staff. • Maintain frequent contact with the client and upper management to ensure that all securityrequirements are met. • Trained new officers and other company personnel on site specific policies and procedures. • Coached and disciplined security personnel as needed. •… Show more • Monitor CCTV cameras and alarms to detect and prevent signs of potential threat. • Coordinate with law enforcement and medical personnel to respond to emergency situations regarding customers and staff. • Maintain frequent contact with the client and upper management to ensure that all securityrequirements are met. • Trained new officers and other company personnel on site specific policies and procedures. • Coached and disciplined security personnel as needed. • Communicate with visitors and Oakland Museum members daily to provide a great customer service experience. • Collaborate with upper management regarding time off request and call-offs to create efficiency with staffing to minimize overtime cost. Show less