Billy Mitchell Email & Phone Number

Huntsville, AL, US

Washington, DC, US

Arlington, VA, US

• Provide system administration to high priority infrastructure/systems, servers and applications running a variety of operating systems/applications systems include Windows, VMware, Group Policy, and Active Directory..
• Mitigate incoming Information Assurance Vulnerability Management (IAVM) Plan of Action and Milestones; and provide technical assistance to Information Insurance (IA) as needed.
• Provide support to the Cybersecurity operations staff for resolving complex Cybersecurity issues, including but not limited to MacAfee Host-Based Security System (HBSS) and Multifactor/Public Key Infrastructure.
• Create, update, and manage queries and dashboards pertaining to HBSS, ACAS, and related security tools. Install HBSS modules to all workstations and servers, and configure according to DISA requirements. Scan assets.
• Assist with Secure Technical Implementation Guides (STIG) and implement compliant systems design implementations also assist Information Assurance (IA) with SCAP scans.
• Install and maintain VMware ESXI servers to meet DISA requirements to include security patches and version upgrades.

Falls Church, VA, US

• Installing, modifying, troubleshooting and maintaining the worldwide data telecommunications network and ensuring the proper operation of associated data communications equipment; resolving all activities related to.
• Analyzing and defining network requirements; defining and maintaining network architecture and infrastructure; configuring and optimizing network servers, hubs, routers, and switches; analyzing and monitoring network.
• Administration of user accounts granting and modifying permissions, account unlocks and encryption. Create user groups and access privileges and placing user in assigned group policy’s

San Francisco, CA, US

• Serves as support for file/print servers, Video Conferencing, network, Active Directory, SharePoint, Exchange, and VMWare environments. Provides top tier end user/desktop support for all systems and mobile devices..
• Systems server infrastructure planning, testing, deployment, operations, and maintenance including hardware troubleshooting and installation. Coverage of central region for Prologis from Chicago to Memphis TN.
• Work with cross-functional IT teams and business sponsors to provide end user support, assist in IT projects and implementations, perform IT maintenance of all remote office locations, and maintains overall environment.
• Systems server infrastructure planning, testing, deployment, operations, and maintenance including hardware troubleshooting and installation.

• Remotely assist both Tier 1 and Tier II personnel in resolving vulnerability issues on Servers and Workstations Systems. Resolve and test Server and Desktop vulnerability patching issues for each Month’s Microsoft.
• Ensure Servers and workstations systems conform to VA Baselines. Remediate and test solution implemented on specific vulnerabilities as directed by the Regional Director or Designee.
• Continuously remediate and test solution implemented on security deficiencies on VA’s network infrastructure, database platforms, and Web application servers as identified in the VA NSOC’s Nessus scans
• Use Nessus, SCCM, SCOM, and SQL reports and product logs to review and locate workstations and servers with inventory, deployment, patching, or other issues, then use provided scripts, tools, and vendor products to.

Anchorage, AK, US

• Provide on-site desktop support for customers of Network Enterprise Center – Redstone (NEC-R). Resolve customer service request for various problems to include desktop network connectivity, desktop configuration.
• Printer, plotter, scanner, and digital sender support. This includes installation and configuration of new hardware, repairing connectivity problems on existing hardware, and troubleshooting configuration issues.

Houston, Texas, US

• Responsible for technical support activities associated with multiple client remote locations – community commercial leasing offices and regional offices. Person will be independently responsible for troubleshooting.
• Primary support person for Corpus Christi, Houston, and Austin
• Desktop computer hardware and software adds, moves, changes, and issues at community commercial leasing offices and regional offices
• Printer support adds, moves, changes, and issues at community commercial leasing offices and regional offices
• Assist in local and wide area network support including work with switches, hubs, and routers (wired and wireless)
• Assist in resolution of basic phone and phone system issues and problems

Houston, TX, US

System encryption and migration of workstations and laptops from Windows XP to Windows 7.

Bethesda, MD, US

Operating system upgrades to MS Windows 7, MS Office 2010 and Outlook 2010Field Support for desktop users on location, and assisting clients remotely, using computer login tools.Given responsibilities as phone support technician for offsite or out of state users on TDY.Software and maintenance support for a variety of NASA and specialty group.