Billy Moore Email & Phone Number

Fort Worth, Tx, Us

Fort Worth, Tx

IP based local and wide area network support. Desktop, laptop and printer hardware maintenance and troubleshooting skills. Experience using RDP and Bomgar to remote into users computers for troubleshooting issues. Microsoft Terminal Services. Microsoft Windows 10. Office 365 administration. VPN. Maintain all of the owners personal properties with all IT related issues. Support Crestron video conference meeting an… Show more IP based local and wide area network support. Desktop, laptop and printer hardware maintenance and troubleshooting skills. Experience using RDP and Bomgar to remote into users computers for troubleshooting issues. Microsoft Terminal Services. Microsoft Windows 10. Office 365 administration. VPN. Maintain all of the owners personal properties with all IT related issues. Support Crestron video conference meeting an equipment. Install and configure GoTo video conference equipment. Work closely with Network Engineers and Server Engineers to fix IT related issues at different sights. Active Directory. Research, test, verify and install properly functioning software patches and fixes. Utilize standard corporate tools to record change and problem activities for tracking purposes. Manage staff, supervise daily activities of all desktop Analysts including goals and performance management. Participate in vendor meetings and managing vendor relations. Monitoring of the Track-It queue and Analyst task allocation/workload management. Work seamlessly with the Tactical Infrastructure group as required. Communicate effectively what is expected of Analysts. Clearly articulate situations and opportunities to IT Management in both spoken and written form through provision of documentation/project tracking and management. Provide support for production machines, including backup, imaging, hardware support and DR processes and procedures. Support within WAN/LAN environment. Show less

Provide technical support to all VP’s and higher including CEO. Plan, setup and support Town Hall Meetings in remote sites. Setup and support company board meetings. Create and support all company Executive Webex meetings. Support all Microsoft Windows operating systems. Provide support for Microsoft Office Suites. Troubleshoot all hardware/Software issues with desktops and laptops. Support Dell and HP computers. Troubleshoot network connectivity… Show more Provide technical support to all VP’s and higher including CEO. Plan, setup and support Town Hall Meetings in remote sites. Setup and support company board meetings. Create and support all company Executive Webex meetings. Support all Microsoft Windows operating systems. Provide support for Microsoft Office Suites. Troubleshoot all hardware/Software issues with desktops and laptops. Support Dell and HP computers. Troubleshoot network connectivity issues. Managed customers’ expectations and experience to a high degree of customer satisfaction. Demonstrated professionalism and courtesy with customers at all times. Resolved customers’ issues in a clear courteous and straightforward manner. Used Support Works ticketing system to manage and process actions taken. Reviewed and updated technical documentation and procedures. Evaluated and responded to incoming calls and email request for technical support assistance. Configure and trouble shoot issues with laser jet and Zebra printers. Creating Active Directory user accounts and group memberships. Image new desktops/laptops. Support multiple off-site locations remotely. Support Apple devices and other Smart Phone devices. Experience in backing up data and restoring desktops and laptops when needed. Show less

Support all Dell desktop and laptop computers.Troubleshoot all software and hardware issues.Perform troubleshooting remotely using VPN or Webex to connect to computers.Support all Microsoft Operating Systems and Office Suites.Tested hardware/software with Microsoft 7.Provide support for Outlook 2007 and below.Experience support Backup Exec software.Performed user creation and security for Active Directory accounts.Support BlackBerry and other PDA device… Show more Support all Dell desktop and laptop computers.Troubleshoot all software and hardware issues.Perform troubleshooting remotely using VPN or Webex to connect to computers.Support all Microsoft Operating Systems and Office Suites.Tested hardware/software with Microsoft 7.Provide support for Outlook 2007 and below.Experience support Backup Exec software.Performed user creation and security for Active Directory accounts.Support BlackBerry and other PDA device support.Troubleshoot network connectivity issues.Install and setup new computers deployed to new employees.Citrix server support.VPN support.Setup and troubleshoot Avaya phone system.Excellent customer service skills.Great communication skills.Troubleshoot Network printer issues.Phone support and creating trouble tickets using Remedy Helpdesk Software.Recommend system modifications to reduce user problems.Excellent problem solving skills to ensure efficient problem resolution.Experience using auto answer phone system while on the helpdesk.Responsible for Virus and Spyware removal.Troubleshoot network connectivity issues. Show less

Remote install and customer site install of the Mark IV software.Troubleshoot any issues with the Mark IV software.Demonstrate the function of Mark IV software.Create and package software updates and send them to clients.Create new databases and configure to client needs.Interact with clients and ensure all their needs are taken care of.Troubleshoot Windows XP Operating system.Coordinate with new clients and inform them the hardware requirements for installing the… Show more Remote install and customer site install of the Mark IV software.Troubleshoot any issues with the Mark IV software.Demonstrate the function of Mark IV software.Create and package software updates and send them to clients.Create new databases and configure to client needs.Interact with clients and ensure all their needs are taken care of.Troubleshoot Windows XP Operating system.Coordinate with new clients and inform them the hardware requirements for installing the Mark IV Software.Managed customer accounts.Excellent problem solving skills to ensure efficient resolution.Responsible for installing SQL Databases.Configure Windows Terminal Server so client can connect to database.Configure Citrix Metaframe so clients can connect to database.The main contact for 85 different clients.Help out with testing new updates before it is released to the clients.Create Annual License Scripts.Troubleshoot SQL 2000 and 2005 issues.Manage all in-house databases.Backup all in-house databases.Wireless Network Support. Show less

Troubleshoot and repair Win2000 and Windows XP desktops and laptops.Wireless Network Support Issues.Blackberry support.Rolled out Windows XP.Experience using Marimba software to push out software to clients.Monitor and self-assign tickets from Remedy 6.03.Customer support for hardware and software problems.Support for Directors and Assistant Directors.Plotter Support.Support and configure all IBM laptops.Executive and administrative staffs… Show more Troubleshoot and repair Win2000 and Windows XP desktops and laptops.Wireless Network Support Issues.Blackberry support.Rolled out Windows XP.Experience using Marimba software to push out software to clients.Monitor and self-assign tickets from Remedy 6.03.Customer support for hardware and software problems.Support for Directors and Assistant Directors.Plotter Support.Support and configure all IBM laptops.Executive and administrative staffs support.Re-image computers to company standard.Responsible for all connectivity problems with all desktops and laptops in a network environment.Implement virus protection on all desktops.Responsible for updating virus definition updates for all computers.Troubleshoot and repair local and networked printers. Show less

Operation “Just Cause” PanamaOperation “Dessert Shield/Storm Iraq Top Secret Security Clearance