In this position I was responsible for working with customers remotely in order to identify any issues with their services and resolve them in a timely manner. Utilizing the multiple tools at my disposal, my exerience, and skill-set, I was able to quickly identify what issues a customer may be facing, determine the best course of action to resolve them, and implement it in a timely manner. I have received multiple awards for being a top performer by reaching, maintaining, and exceeding goals set by my department. I have also helped out with coaching and training new employees in utilizing the tools, troubleshooting, and best practices.

Worked on a specialized team that focused on customer service and ensuring that maintenance and repair work has been completed in a timely manner