Billy Obrien Email & Phone Number

Greater Orange County

My main interest and passion is Real Estate. My interest began with the process and purchase of my 1st home. It is one thing living in a house, but home ownership is a life changing experience. To be able to help others experience home ownership is taking the home buying experience to another level. Empowering the buyer is way of the future. I am very tech savvy and providing applications to help improve a clients buying experience is the trend in the smart phone/tablet industryI believe delighting someone mostly comes from exceeding thier expectations.I would love to be a valuable resource for you for many of your home needs. In addition to helping you when you need to buy or sell, I'm here for you any time you have a question about homes, the market value of your home or real estate in general. I also may be able to help with those household projects (don't get excited) by recommending a tradesperson. Please don't hesitate to contact me at any time.

Anaheim, Ca

Research and prepare contract packages for sales individuals who support the high end of AT&T Health Care market. Extensive work in preparing spreadsheets. Conduct conference calls with clients to discuss pre and post contract process. Manage expiring contracts data base. Lead conference calls with sales individual to strategize.

Anaheim, Ca

Create and maintain excel spreadsheets. Manage Share Point site used to track billing claimsResearch and calculate adjustments for high-end AT&T customers.Attend Unit CFO calls to present requests for adjustment on all claims over $50,000. Meet regularly with sales IndividualsConduct client calls in an effort to gather information pertinent to their claim.

Anaheim, Ca

Provided dedicated support to a module of SBC Health Care Market customers. Maintained above average feedback on customer experience surveys. Teamed with other SBC departments to successfully meet our customers telecom needs. President's Club winner 2007.

Tustin, Ca

Coached and developed a group of 10-24 Service Representatives on customer satisfaction and other aspects of their job. Held weekly one-on-one meetings with each team member to discuss results. Monitored individuals on team desk-side and remotely to score adherence to customer service standards. Lead team meetings on a weekly basis - discussed best practices and general office issues. Managed attendance reports

Tustin, Ca

Lead training implementation of new main frame system. Trained new system for classes ranging in size from 8 - 15 students. Exercised leadership skills in classroom situations. Responsible for implementation of training schedule that encompassed cities throughout the state of California

Orange, Ca

Worked on the front lines in a call center. Occupied several different service representative positions while in the call center including: Billing specialist; Order specialist; Marketing team specialist.Primary responsibility in each specialist position was to listen to customers needs and offer solutions that would best satisfy these needs.

Buena Park, Ca

Entry level position responsible for providing listing information accurately and in an expedition manner to our customer. Initially the position utilized actual phone books as source for listings. This required speed and accuracy in order to provide a satisfactory experience for the customer.Mastered use of main frame system that was later used to provide listing informationChosen to act as Service Assistant. This position provided support to my peers in escalation matters. Used learned skills to interact with difficult customers.