Billy Owens Email & Phone Number

Waukee, Iowa, United States

• Provide nationwide forensic roof inspections and damage/failure analysis. • Provide competitive bids for commercial roofing projects.• Conduct roof training seminars for insurance adjusters, contractors, engineers, and others; training includes identifying types and components of low slope and steep slope roof systems, how to identify wind and hail damage, damage from wear and tear, manufacturing defects, installation deficiencies, etc.• Serve as experienced appraiser and umpire for insurance appraisal processes on disputed roof claims. • Provide in-house roofing assistance to our loss consultants and project managers.

West Des Moines Ia

• Provided nationwide forensic roof inspections and damage/failure analysis. • Provided competitive bids for roofing projects.• Conducted roof training seminars for insurance adjusters, contractors, engineers, and others; training includes identifying types and components of low slope and steep slope roof systems, how to identify wind and hail damage, damage from wear and tear, manufacturing defects, installation deficiencies, etc.• Organized disaster recovery efforts due to tornado damage in Parkersburg, IA and hurricane Ike in Houston, TX.

West Des Moines Ia

• Provided nationwide forensic roof inspections and damage/failure analysis. • Responsible for multi-state roofing business consisting of 7 Midwestern states as well as performing roof consultations across the country. • Worked primarily with insurance companies to assist them in establishing the degree and cost of wind and hail related claims. • Supervised sales and production teams. • Assisted with disaster recovery efforts across the nation for GuideOne Insurance.

West Des Moines Ia

• Supervised property claims for all 12 branch offices involving commercial and residential claims that exceeded the local branches’ authority. • Responsible for determining coverage issues and providing settlement authority to branch offices. • Developed and performed field-training seminars at regional offices for company claims personnel. • Organized and supervised the “Centralized Property Claims Unit;” a pilot project responsible for processing property claims in 20 states. • Responsible for the planning and performance of quality control audits within all branch offices, which included updating audit requirements and redesigning the grading system. • Served as General Adjuster for large losses nationwide. This included the coordination of onsite inspections with all interested parties and the selling of the services of our corporately owned construction company. • Responsible for the logistical and personnel requirements necessary for catastrophe efforts nationwide.• Supervised adjusters on auto and commercial/residential property claims. • Conducted quality control file audits. • Involved in the interview and selection process of new personnel. • Implemented new total loss and salvage procedures for auto losses.• Responsible for servicing claims for the largest insurer of churches and Christian educational institutions within a 62 county territory. • Knowledgeable in all phases of construction and fire & water restoration procedures. • Personally developed a network of contractors, engineers and vendors for obtaining technical and specialized services and materials. • Developed foundation loss adjusting procedures utilized by the North Texas branch office. • Regularly assigned to large and difficult claims for processing and/or resolution. • Approved overflow claims to be handled by independent adjusters.