Billy Parish Email & Phone Number

Chevy Chase, Md, Us

Atlanta, Georgia, Us

Consulting in process improvement, and implementation projects, in Enterprise IT Governance and CRM platforms (Salesforce). I have experience in public mid-size companies as well as Fortune 500.

Atlanta, Ga, Us

Contern, Luxembourg, Lu

• Captured broker process in order to ensure new broker portal would meet the needs of the user• Documented legacy functions, reporting, and documents from current broker website used by internal team that would not be available with deployment of new broker portal• Delivered recommendations for where legacy items should reside after deployment of broker only portal• Conducted analysis of Salesforce.com data on Relationship Managers in order to give the business insight on productivity• Created audit reports to ensure test data created by developers was cleared out of Salesforce.com and would not skew reporting

Atlanta, Ga, Us

• Participated in requirements gathering for future tool selection and implementation• Evaluated current operational and support processes for enterprise tools to identify ways to improve and eliminate inefficiencies • Documented current customer interactions in the tools and processes to identify opportunities for improvement • Worked closely with the Process Engineer to develop workflow practices for tool usage that allowed for collaboration between Product, Technology, and Operations• Worked closely with C-suite executives to ensure that tools met enterprise needs and created reporting for decision making• Worked closely with internal customers in order to capture requirements for all new tools• Assisted with internal application administration and reporting, including Salesforce.com, SpringCM, Intacct, and JIRA.• Ensured that accurate metrics and analysis from the tools were established and defined process success criteria

• Developed and maintained Salesforce.com for company• Managed customer database to ensure quality of data• Discovered new leads through the use of big data platforms• Assisted in the creation of marketing content to ensure synchronization of client messaging• Reviewed analytics for sales campaigns to identify best practices in communication

Chicago, Illinois, Us

• Ensured project completion within scope, budget and schedule• Created tactical and contingency solutions• Served as point of contact for vendors on behalf of the client• Organized travel arrangements for client, project manager, and labor teams• Partnered with CORT to create a web portal for ordering furniture assets for tradeshow projects, reducing lead time to order, logistical costs, and rental costs by 10% per order• Supported implementation and training of Clarizen, a cloud solution for project management planning, which decreased project hours by streamlining the communications and planning of the project into a single software solution• Assisted in development of best practices, trained project managers on how to fully utilize Clarizen

Marietta, Ga, Us

I am a graduate of Southern Polytechnic State University with a B.S. in Business Administration and minored in Industrial Engineering Technology.

Us

My time as a Technology Team Supervisor taught me many skills that are integral to my development in business. It gave the me the ability to train and maintain a staff inside of a million dollar business. It also helped me understand what it takes to successfully implement marketing strategies that allowed growth for the company.

Bachelor Of Science (Bs), Business Administration, Management And Operations

Associate Of Science (A.S.), Business Administration And Management, General