Billy Peek Email & Phone Number

Hutto, Tx, Us

Austin, Texas, United States

In my current role, I lead the analysis, interpretation, and delivery of mortgage loan disclosure documentation for hundreds of loans per month, collaborating with the loan disclosure team to align expectations and keep stakeholders informed.● Minimize legal & financial risk for lending institutions by strictly adhering to regulatory compliance standards. ● Drive quality assurance by conducting regular audits; oversee Loan Origination System (LOS) used by 350 employees. ● Partner with Production team to verify disclosure appropriateness and provide seamless service to borrowers; ensure disclosure processing within required turnaround time.● Continually update internal procedures and resources, enhancing team performance and overall company success. Select Achievements:● Contributed to company's adaptability and competitive edge, driving team to close thousands of high-value loans per year.● Facilitated and supported productive interactions between loan officers and their clients to secure positive reviews and maintain high user ratings. ● Improved new hire onboarding & staff training programs, boosting team performance after revamping outdated training manual. Key topics: initial & re-disclosure processes, compliance reporting, VA Funding Fee processing, and loan pricing (par rate, overage/underage, lender credits, concessions).

Austin, Texas, United States

As the Centralized Disclosure Department (CDD) team rapidly expanded, I was promoted to recruit, train, manage, and mentor new Team Leads. ● Led strategic planning and execution of departmental expansion initiatives, including process optimization and team structure reorganization, to support scalable growth and operational excellence. ● Managed cross-functional collaborations with loan officers and interdepartmental teams, ensuring smooth workflows and effective communication to optimize lending services across all lines of business. ● Monitored platforms and daily pipelines to ensure regulatory timeline adherence; consistently provided high-quality customer service. Select Achievements:● Initiated loan pricing verification processes, mitigating borrower friction and re-disclosures by ensuring accuracy of initial disclosure prior to delivery. ● Partnered with Closing department to eliminate missed closings by building and implementing systemic process for assessing loan status, ensuring initial closing disclosure readiness.● Designed comprehensive CDD escalation process in collaboration with loan officers, facilitating effective prioritization of loans in need of immediate review. ● Worked closely with IT to integrate innovative bot technology that improved stakeholder engagement and increased initial disclosure efficiency by automating common disclosure tasks in LOS, streamlining loan officer workflows. ● Recognized for exceptional leadership and management style, significantly enhancing team morale and productivity. ● Championed Diversity & Inclusion initiatives, serving as CDD’s D&I leader. Collected and addressed team feedback to foster culture of continuous improvement, elevate engagement, and strengthen capacity for disclosure processes.

Austin, Texas, United States

I was hired to join DHI’s new CDD team as a Mortgage Specialist before being promoted to Team Lead in 2015. As one of the foundational members of the team, I played a pivotal role in establishing SOPs and training programs that facilitated operational excellence across the company. ● Motivated teams by providing real-time support and comprehensive training sessions that prepared them to stay on task despite potential issues or unique situations.● Continually updated resources and systems to ensure regulatory compliance, timely task completion, and adherence to quality standards. ● Collaborated with management to assess employee performance, identifying ways to simultaneously enhance employee engagement, compliance adherence, and overall operational excellence.Select Achievements:● Established customizable project management dashboard that improved workflow reporting and data management system performance for CDD following company-wide migration to new LOS.● Delivered phased rollout to support 100+ additional branches with diverse staffing levels and training requirements. ● Drove seamless operations during CDD rollout by establishing and maintaining strong communication channels with loan officers and processors across locations.

Austin, Texas, United States

Austin, Texas, United States

At OneWest, I empathetically guided borrowers through complex loss mitigation programs to prevent property foreclosure. ● Conducted detailed reviews of modification agreements and title reports to detect and prevent fraudulent activities, safeguarding company interests. Select Achievements:● Awarded Loss Mitigation Individual Achievement Award 2012 for outstanding performance, work ethic, and commitment to customer service excellence.