Maintained high levels of associate engagement and customer satisfaction through effective leadership and high service standards. Successfully achieved company sales and profit plan by expertly controlling expenses, working capital, inventory, shrinkage, and growing net contribution. Developed and utilized strong understanding of local market, operations-based selling, and customer base to ensure optimal performance. Key Accomplishments:• Executed leadership duties in fast-paced… Show more Maintained high levels of associate engagement and customer satisfaction through effective leadership and high service standards. Successfully achieved company sales and profit plan by expertly controlling expenses, working capital, inventory, shrinkage, and growing net contribution. Developed and utilized strong understanding of local market, operations-based selling, and customer base to ensure optimal performance. Key Accomplishments:• Executed leadership duties in fast-paced environment including recruiting, training, directing, motivating, disciplining, and resolving associate issues.• Reduced inventory loss by 20% over prior year and increased customer transactions by 10%.• Achieved 7.5% year to date growth in dollar amount per transaction. Show less

Initially hired as Store Specialist and promoted to Store Lead and then Assistant Store Manager after demonstrating exemplary leadership and customer service skills. Trained, led, and mentored staff members, ensuring company standards and regulations were maintained. Maintained neat and orderly store, as well as safe and ethical work environment. Processed cash and credit transactions through point of sale (POS) terminal and learned payroll process.Key Accomplishments:• Applied… Show more Initially hired as Store Specialist and promoted to Store Lead and then Assistant Store Manager after demonstrating exemplary leadership and customer service skills. Trained, led, and mentored staff members, ensuring company standards and regulations were maintained. Maintained neat and orderly store, as well as safe and ethical work environment. Processed cash and credit transactions through point of sale (POS) terminal and learned payroll process.Key Accomplishments:• Applied excellent communication and negotiation skills in developing crucial relationship with paint contractors.• Ensured store appearance and merchandising displays met company standards and received 98 on internal audit.• Overachieved sales goal of $875K for 2017. Show less

Engaged with customers to assess and meet needs by recommending best products and solutions. Stained colors and tinted and matched paint samples in alignment with customer specifications. Processed payments and delivered products as needed.Key Accomplishments:• Achieved goal of 100 job site deliveries per week.• Significantly contributed to store success of 10% over yearly sales plan.

Directed team members in business operations including swift customer service, catering orders, and outside sales. Continuously monitored and maintained food and health safety standards. Accountable for warehouse logistics and minor repairs, as well as bank deposits and “money-safe” operations. Trained and guided team members in Chick-Fil-A continuous improvement philosophy, ensuring compliance with company standards.Key Accomplishments:• Effectively managed costs by keeping labor at… Show more Directed team members in business operations including swift customer service, catering orders, and outside sales. Continuously monitored and maintained food and health safety standards. Accountable for warehouse logistics and minor repairs, as well as bank deposits and “money-safe” operations. Trained and guided team members in Chick-Fil-A continuous improvement philosophy, ensuring compliance with company standards.Key Accomplishments:• Effectively managed costs by keeping labor at 18% of by cutting overtime hours by 8%.• Consistently maintained health score of 97 or higher. Show less

Initially hired as Team Member and promoted to Team Leader after only 8 months. Proactively led and trained team members in company procedures and policies, achieving customer satisfaction by providing exemplary service. Accountable for opening and closing procedures including inventory management, bank deposit, and store clean up. Trained in back office procedures and in-house repairs, and attended leadership classes at corporate office.Key Accomplishment:• Achieved ServSafe… Show more Initially hired as Team Member and promoted to Team Leader after only 8 months. Proactively led and trained team members in company procedures and policies, achieving customer satisfaction by providing exemplary service. Accountable for opening and closing procedures including inventory management, bank deposit, and store clean up. Trained in back office procedures and in-house repairs, and attended leadership classes at corporate office.Key Accomplishment:• Achieved ServSafe certification, ensuring food and health safety standards were met. Show less