Senior Digital Content Executive
Current
Sep 2023 - Present
AeroLeads people directory · profile
Billy Phung Email & Phone Number
Customer Experience | Product Owner | Digital Content
at
Avanti West Coast
1 work email found
@mlcinsurance.com.au
1 phone found area 142
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Experience | Product Owner | Digital Content
Location
London, England, United Kingdom
Company size
Who is Billy Phung? Overview
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Quick answer
Billy Phung is listed as Customer Experience | Product Owner | Digital Content at Avanti West Coast, a with 455 employees, based in London, England, United Kingdom. AeroLeads shows a work email signal at mlcinsurance.com.au, phone signal with area code 142, and a matched LinkedIn profile for Billy Phung.
Billy Phung previously worked as Senior Digital Content Executive at Avanti West Coast and Product Owner at Mlc Life Insurance. Billy Phung holds Bachelor'S Degree, Commerce/ Law from Deakin University.
Company email context
Email format at Avanti West Coast
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{first}.{last}@mlcinsurance.com.au
86% confidence
AeroLeads found 1 current-domain work email signal for Billy Phung. Compare company email patterns before reaching out.
Profile bio
About Billy Phung
I am an experience Product Owner with a passion for improving the overall customer experience through data interpretation. I have experience working in an agile framework with accomplishments including: improving the customer experience rating by 18% and increasing digital adoption of the portals by 15%. This was achieved through uplifts to the portal login page, redesigning the payment portal user interface whilst having a view on the long term product vision. I am an excellent communicator and have communicated product strategy, value and vision to stakeholders with the ability to bring the team together to achieve business objectives.
Listed skills include Customer Service, Teamwork, Time Management, Microsoft Office, and 5 others.
Current workplace
Billy Phung's current company
Company context helps verify the profile and gives searchers a useful next step.
Avanti West Coast
5 roles
Billy Phung work experience
A career timeline built from the work history available for this profile.
Product Owner
- Managed and prioritised the product backlog articulating customer and business value, and insights ensuring they contribute to the digital roadmap.- Delivered new functionality in collaboration with internal stakeholders to our member portals to drive digital adoption and reduced calls into the contact centre.- Defined and translated technical and functional requirements and effectively communicated to developers ensuring they meet the definition of done.- Design, develop and implement the lifecycle management of the customer and adviser portal ensuring they meet the current and future needs based on the product vision.- Promote the product vision and communicate with stakeholders the features, value and bringing them along in the journey.
Oct 2021 - Apr 2023
Retail Digital Analyst
- Delivered monthly performance reports through Sitecore Analytics and Google Analytics for both the customer and adviser portal.- Presented feedback from customer and advisers to influence stakeholders with improving usability issues and assisting in change management.- Enhanced our digital ecosystem through collaborating with the contact centre to build a support hub to divert calls to our online channel.
Jul 2020 - Oct 2021
Cx Design Consultant
- Designed customer/user journey maps across various market segments and channels.- Identified pain points and synthesised insights to inform customer priorities.- Designed service blueprints and presented to stakeholders to influence the need to make changes to existing processes.- Implemented quick win initiatives to alleviate a customer pain point of forms being too complexed to fill in.
Nov 2019 - Jul 2020
Quality Assurance Specialist
Dec 2017 - Nov 2019
Team & coworkers
Colleagues at Avanti West Coast
Other employees you can reach at avantiwestcoast.co.uk. View company contacts for 455 employees →
FR
Fiona Rendell
Colleague at Avanti West CoastUnited Kingdom
View →
KB
Kieran Bourbery
Colleague at Avanti West CoastEdinburgh, Scotland, United Kingdom
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FM
Fergus Marshall
Colleague at Avanti West CoastGlasgow, Scotland, United Kingdom
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RE
Ryan Evans
Colleague at Avanti West CoastWest Midlands, England, United Kingdom
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KR
Kristian Richardson
Colleague at Avanti West CoastRugby, England, United Kingdom
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GC
Gill Cryer
Colleague at Avanti West CoastUnited Kingdom
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MQ
Michael Quinn
Colleague at Avanti West CoastHockley, England, United Kingdom
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AL
Amy Lupton
Colleague at Avanti West CoastGreater Preston Area, United Kingdom
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AW
Andrew White
Colleague at Avanti West CoastAshford, England, United Kingdom
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HG
Hugh Garrett-Allen
Colleague at Avanti West CoastSolihull, England, United Kingdom
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Fiona Rendell
Colleague at Avanti West CoastUnited Kingdom
View →
KB
Kieran Bourbery
Colleague at Avanti West CoastEdinburgh, Scotland, United Kingdom
View →
FM
Fergus Marshall
Colleague at Avanti West CoastGlasgow, Scotland, United Kingdom
View →
RE
Ryan Evans
Colleague at Avanti West CoastWest Midlands, England, United Kingdom
View →
KR
Kristian Richardson
Colleague at Avanti West CoastRugby, England, United Kingdom
View →
GC
Gill Cryer
Colleague at Avanti West CoastUnited Kingdom
View →
MQ
Michael Quinn
Colleague at Avanti West CoastHockley, England, United Kingdom
View →
AL
Amy Lupton
Colleague at Avanti West CoastGreater Preston Area, United Kingdom
View →
AW
Andrew White
Colleague at Avanti West CoastAshford, England, United Kingdom
View →
HG
Hugh Garrett-Allen
Colleague at Avanti West CoastSolihull, England, United Kingdom
View →
1 education record
Billy Phung education
-
Deakin University
FAQ
Frequently asked questions about Billy Phung
Quick answers generated from the profile data available on this page.
What company does Billy Phung work for?
Billy Phung works for Avanti West Coast.
What is Billy Phung's role at Avanti West Coast?
Billy Phung is listed as Customer Experience | Product Owner | Digital Content at Avanti West Coast.
What is Billy Phung's email address?
AeroLeads has found 1 work email signal at @mlcinsurance.com.au for Billy Phung at Avanti West Coast.
What is Billy Phung's phone number?
AeroLeads has found 1 phone signal(s) with area code 142 for Billy Phung at Avanti West Coast.
Where is Billy Phung based?
Billy Phung is based in London, England, United Kingdom while working with Avanti West Coast.
What companies has Billy Phung worked for?
Billy Phung has worked for Avanti West Coast and Mlc Life Insurance.
Who are Billy Phung's colleagues at Avanti West Coast?
Billy Phung's colleagues at Avanti West Coast include Fiona Rendell, Kieran Bourbery, Fergus Marshall, Ryan Evans, and Kristian Richardson.
How can I contact Billy Phung?
You can use AeroLeads to view verified contact signals for Billy Phung at Avanti West Coast, including work email, phone, and LinkedIn data when available.
What schools did Billy Phung attend?
Billy Phung holds Bachelor'S Degree, Commerce/ Law from Deakin University.
What skills is Billy Phung known for?
Billy Phung is listed with skills including Customer Service, Teamwork, Time Management, Microsoft Office, Research, Microsoft Word, Interpersonal Communication, and Analytical Skills.
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