Providing consultative services and go-to-market frameworks to enable multi-industry transformation success by integrating business architecture and process management principles.

Defined and designed multiple customer and business enablement initiatives with a focus on implementing and delivering long-term digital lending strategies, risk policies, and product advancements for Commercial and Corporate clients.• Transformed over $5B in strategic Commercial and Corporate digital lending portfolios. • Designed target state customer and employee digital product journeys. • Harmonized legacy digital product funding programs to initiate the measurement of product efficacy against the Banking Industry Architecture Network (BIAN). • Collaborated with third party entities to provide end-to-end organizational banking efficiencies for global sales and servicing teams. • Directed resource alignments within a shared services environment to promote delivery capabilities increasing the velocity of cash and asset-based lending products digitally deploying to market. • Utilized enhanced Voice of Customer (VoC) techniques and advanced market research tools to achieve legacy lending platform parity with target state digital solutions for bi-lateral loan maintenance service requests.

Operational excellence leader of process definition and improvement initiatives directly impacting risk and control capabilities.• Optimized the Wholesale Lending Operations’business process inventory and annual regulatory functional service attestations. • Led functional value stream engagements and rapid improvement events integrating client experience within strategic product roadmaps. • Synthesized money movement and payment workflow platforms using intelligent automation to reduce operational risk events. • Leveraged onshore and offshore process engineering teams to model over 500 business processes leading to the elimination of key punitive federal asset cap requirements.

Delivered agile solutions for large financial and public sector clients through superior stakeholder engagement and team experiences.• Facilitated design thinking workshops with banking executives to co-create target state operational risk models. • Managed onsite, virtual and international teams decomposing current state business functions against enterprise risk management and value stream capabilities. • Reconciled financial assets to Federal, State and Local entities to maintain fiscal accountability. • Designed and deployed implementation plans for regional non-profits to leverage underutilized government assistance programs. • Partnered with elite public universities to increase out of state admission enrollments. • Key contributor to business development request for proposal (RFP) engagements.

Managed multiple cross-enterprise projects developing individual and organizational readiness while providing management advisory services to senior leaders.• Directed tiered budget execution programs securing an additional $5M in year-over-year training resources for the North Carolina Army National Guard. • Executed program budgets at greater than 95% for federally appropriated operational and maintenance funds with a combined annual value of more than $25M. • A Top 5% performer in key command and senior advisory roles. • Procured and sourced highly sensitive and federally appropriated counter-insurgency commodities to sustain combat operations and promote the training and equipping of strategic allies. • Founding member for the Special Operations Advisory Group (SOAG) charged with continuous process improvements for the Iraqi Counter Terror Service (ICTS). • Global solution designer for contracted expeditionary transportation and engineering capabilities. • Process manager for highly specialized international logistic teams sustaining US Special Operations Forces across multiple joint operation areas.