Billy Ramsey

Billy Ramsey Email and Phone Number

Technical Operations Manager, AWS Support Engineering @ Army National Guard
Billy Ramsey's Location
Dallas-Fort Worth Metroplex, United States, United States
Billy Ramsey's Contact Details

Billy Ramsey personal email

n/a
About Billy Ramsey

I consider myself as an accomplished and results-oriented leader who is known for innovating and leading processes to exceed safety, quality, and productivity goals.Having progressed through a series of roles centered toward attaining operational excellence, I have a unique skill set that will allow me to become a valuable member of any team.I am a change agent with proven ability to think big and work in autonomous environments where the path forward is not clear and direction is minimal. I have been instrumental in overseeing distribution, maintenance, supply, field feeding, and transportation operations.What makes me stand out are my solid skills in operations management, team leadership, project management, process improvement, customer success, new business development, KPI management, performance optimization, strategic planning, problem resolution.Demonstrated success piloting and launching Amazon’s newest and most advanced robotics fulfillment center with 40% less square footage area and 50% more capacity as compared to standard AR center designs, making it one of the unicorn buildings for Amazon.I am equipped with strong leadership and management skills and a track record of meeting production goals through management of a team of several associates, leads, area managers, and operation managers.If my profile has seemed to interest you even a little bit, feel free to connect with me via private message or email. I would love to discuss my professional experience in detail with you so that we can set up a meeting for what you have to offer!

Billy Ramsey's Current Company Details
Army National Guard

Army National Guard

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Technical Operations Manager, AWS Support Engineering
Billy Ramsey Work Experience Details
  • Army National Guard
    Captain
    Army National Guard Nov 2024 - Present
    Arlington, Virginia, Us
  • Army National Guard
    Finance Officer
    Army National Guard Apr 2023 - Nov 2024
    Arlington, Virginia, Us
  • Army National Guard
    Company Executive Officer
    Army National Guard Sep 2021 - Apr 2023
    Arlington, Virginia, Us
    I have been instrumental in streamlining logistical operations for a 100+ employee organization. Directed distribution, maintenance, supply, field feeding, and transportation operations.The achievement from this role was: Succeeded in managing human resources department, evaluations, disciplinary actions, and legal inquires. Developed operational concepts and strategic planning for military operations of the HHC 1-178 Infantry Unit.
  • Amazon Web Services (Aws)
    Technical Operations Manager, Aws Support Engineering
    Amazon Web Services (Aws) Sep 2022 - Present
    Seattle, Wa, Us
    Virtually lead a team of 15-20 Support Engineers providing world-class support on all AWS offerings. Our customer facing engineers resolve customer technical issues ranging from EC2 Linux general guidance through technical deep-dives identifying and resolving complex Big Data (EMR, Data Pipeline) configuration and 3rd party integration issues.Role and Responsibilities : · Field technical support inquiries from customers.· Complete analysis and present periodic reviews of operational performance.· Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning.· Make recommendations to customers about how new AWS offerings fit in their company architecture.· Champion and advocate for customer requirements within AWS (be their voice).· Work with some of the leading technologists around the world.· Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible.· The right person will be highly technical, analytical, and have experience managing technical teams. In addition, this person will have a record of driving projects to improve support-related processes and the technical support experience and be passionate about the growth and success of AWS customers. Strong verbal and written communication skills also a must.
  • Amazon
    Stretch Senior Operations Manager
    Amazon Oct 2021 - Sep 2022
    Seattle, Wa, Us
    In my most recent role, I am tasked with managing and executing inbound operations by overseeing all safety, quality, and productivity metrics.I have been instrumental in providing recommendations and devise action plans at the site level by liaising with regional support teams.The achievements from this role have been: Met production goals on daily, weekly, and monthly basis through management of a team of 1500 associates, 16 leads, 20 area managers, and 5 operation managers. Optimized performance and guided strategic, operational planning through collaboration with engineers, account management, and transportation/logistics teams. Achieved #1 IB Launch in American history, finishing at 119 TPH for GEN11 site type by directing a team. Met customer time, accuracy, and quality expectations by determining inbound or outbound productivity requirements via performance objectives and metrics. Recreated IB Receive Dock configurations, laid out damage-land processing and inbound problem solve design modules and set buffer targets that set network 640k standards. Assisted leaders in evaluating departmental performance on monthly basis and implementing strategic improvement plans through LEAN/Six Sigma/Kaizen methodologies. Oversaw operations with a monthly P&L operating cost of 3MM resulting in avg. of 11M units processed per month.
  • Amazon Robotics
    Operations Manager And Subject Matter Expert
    Amazon Robotics Jun 2020 - Sep 2022
    North Reading, Ma, Us
    During this tenure, I determined productivity requirements by developing and devising productivity plans. Balanced labor throughout region and site through collaboration with other operations managersA small selection of the achievements from this role includes: Succeeded in meeting daily, weekly, and monthly production goals by spearheading 800+ associates, 16 Leads, and 8 area managers. Reduced 24% manager attrition through co-creation of a Manager Development Series program. Achieved $10.2M annual cost savings through management of Delivery Estimate Accuracy (DEA) project for region. Set a new network standard of <4k in IB FPY finishing #1 in 2020 across the AR Network. Optimized performance of Amazon Inbound network during COVID-19 environment by 15% from 87 TPH to a 102 TPH over four months for yearly cost savings of $136M via cross functional collaboration around CI initiatives, KPI development, software improvements, and revamped manager training. Drove 16.5% decant rate increase with annual projected cost savings of $1M through implementation of Kaizen project.
  • Amazon Robotics
    Area Manager Ii
    Amazon Robotics Jun 2019 - Jun 2020
    North Reading, Ma, Us
    As an Area Manager II, I hold the current record for most decanted volume in the building: 168K versus 140K.The values I have delivered during this role include the following: Succeeded in meeting rapidly growing goals of the Amazon Fresh network, while exceeding customer expectations through management of 100 - 180 associates. Piloted and launched Amazon’s newest and most advanced robotics fulfillment center with 40% less square footage area and 50% more capacity as compared to standard AR center designs, making it one of the unicorn buildings for Amazon.
  • Amazon Robotics
    Area Manager
    Amazon Robotics Mar 2018 - Jun 2019
    North Reading, Ma, Us
  • Army National Guard
    Infantry Officer
    Army National Guard Aug 2017 - May 2021
    Arlington, Virginia, Us
    As Infantry Platoon Leader, I administered all logistical functions of a 30+ employee organization (distribution to platoon).The achievement from this role was: Identified and resolved equipment shortages and conducted monthly inventories of supplies and equipment. Remediated personal problems and maintained operational readiness through management of unit moral and provision of appropriate resources.
  • Amazon Fresh
    Area Manager
    Amazon Fresh Jun 2017 - Mar 2018
    My tenure as an Area Manager I allowed me to conduct WBR meetings for site and spoke to safety metrics on weekly regional calls, while acting as a Safety Subject Matter Expert.The achievement from this role was: Optimized pick paths and workflow through collaboration with operations team. Adjusted collate settings and redirected work in liaison with centralized team leads. Identified strengths and opportunities for applicants and built staffing plan for pick team through collaboration with Human Resources team.
  • Beth-Hanover Supply Co., Inc.
    Sorter/Packer
    Beth-Hanover Supply Co., Inc. May 2013 - May 2017

Billy Ramsey Skills

Microsoft Excel Microsoft Office

Billy Ramsey Education Details

  • Lehigh University
    Lehigh University
    And Supply Chain Management

Frequently Asked Questions about Billy Ramsey

What company does Billy Ramsey work for?

Billy Ramsey works for Army National Guard

What is Billy Ramsey's role at the current company?

Billy Ramsey's current role is Technical Operations Manager, AWS Support Engineering.

What is Billy Ramsey's email address?

Billy Ramsey's email address is bi****@****ics.com

What schools did Billy Ramsey attend?

Billy Ramsey attended Lehigh University.

What skills is Billy Ramsey known for?

Billy Ramsey has skills like Microsoft Excel, Microsoft Office.

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