Billy Reddick Email & Phone Number

Spring, Tx, Us

Houston, Tx, Us

North Haven, Ct, Us

• Fostered and deepened cross-project partnerships, leading to enhanced operational efficiency, effectiveness, and cost reductions.• Established and oversaw clear performance goals for both management and frontline personnel, optimizing key performance indicators.• Administered contractual obligations for Workforce Solutions Gulf Coast, ensuring compliance and quality service.• Consistently exceeded key performance indicators set forth by the local workforce board.• Directed a geographically dispersed team, maintaining high levels of productivity and collaboration.• Engineered and deployed automated workflows, optimizing efficiency and utility across all user levels.• Devised and executed enrollment strategies, achieving the annual targets in just 9 months.• Introduced a quality management plan that reduced error rates by over 20%.• Mitigated staff turnover by more than 30% year-over-year, enhancing organizational stability.• Skyrocketed program enrollments by 195%.• Escalated involvement in training initiatives by 260%.• Augmented the attainment of certificates and credentials by a staggering 2,380%.• Broadened the network of strategic partnerships by 583%.• Outperformed 58.33% of key performance metrics, exceeding set goals by at least 10%.

Waukesha, Wi, Us

• Garnered the 2019 Project of the Year award in recognition of outstanding operational leadership.• Steered comprehensive operational strategies across 12 counties, 6 workforce centers, and 9 distinct Workforce Development programs.• Led and directed an 11-member managerial team, ensuring operational excellence across the board.• Masterminded the full-scale execution of training initiatives for new hires as well as existing staff.• Elevated Customer Satisfaction Ratings from 90.14% to 97.41% and Net Promoter Scores from 79.42% to 94.74% over a three-year period.• Scrutinized and refined hiring and training practices, leading to a 30% reduction in staff turnover.• Achieved a consistent 99% success rate in meeting all state and local performance benchmarks.• Spearheaded the roll-out of performance scorecards, amplifying team accountability.• Mentored and coached team members, paving the way for their individual and collective success.• Coordinated and led targeted coaching sessions, enhancing both staff development and performance metrics.• Skillfully managed a budget exceeding $5M, with a keen eye for optimizing monthly expenditures.• Commanded the operations of a diverse 60-member team across six counties, ensuring seamless workflow.• Sustained an exemplary compliance rate of at least 95% for over a decade, both on individual and project levels.• Piloted cross-functional teams across multiple geographic locations.

Waukesha, Wi, Us

• Dispensed in-depth assistance and support to the General Manager to allow the corporate office to achieve success.• Cooperated effectively with senior management personnel to carry out program management and growth.• Spearheaded all elements of the implementation of best practices company-wide to ensure maximum success.• Performed the assessment and evaluation of processes for effectiveness and efficiency to ensure performance and programmatic goals were achieved.• Led the development and documentation of compliance policies and procedures over the course of my operations.• Tasked with overseeing the recruitment, hiring, training, and coaching of new staff members.• Devised, developed, and implemented training programs that promoted professional and programmatic development.• Presided over a wide range of workforce programs that consistently met and exceeded all performance measures.• Piloted the development and execution of the business strategy to align and support the business goals and objectives.• Administered and directed all key activities of the business, including on-time delivery, quality, customer satisfaction, employee engagement, staffing, and program performance measures.• Created and provided accurate reports and updates to the customer, General Manager, and Corporate leadership.

Waukesha, Wi, Us

• Supervised and directed all Workforce Innovation and Opportunity Act programs for the region.• Conducted the examination of programs and provided recommendations on recommended actions for programs to increase efficiency and effectiveness.• Charted the creation and maintenance of program tools and performance trackers to allow for maximum success.• Served in an integral role by delivering targets with ever-increasing speed and quality while adhering to the highest ethical guidelines.• Established and fostered close and lasting professional relationships with a wide range of key clients and personnel. • Guaranteed that all programmatic procedures and documents were executed and understood by all team members.• Carried out the effective administration and execution of various internal team tasks against the project plan.• Performed the updating and maintenance of program-level communication documents and trackers, such as monthly reports and dashboards.

Waukesha, Wi, Us

• Operated in a pivotal capacity by preparing, updating, and maintaining records and case files, such as documentation and clients’ personal eligibility information, services provided, narratives of client contracts, or relative correspondence.• Conceptualized and developed rehabilitation plans to meet client aptitudes, education levels, physical abilities, and career goals.• Conducted the monitoring, tracking, evaluation, and documentation of client progress to guarantee the meeting of goals and objectives.• Fostered close and sustaining relationships and rapport with community referral sources, including schools and community groups.• Searched for and identified barriers to client employment and collaborated closely with them in the development of strategies to overcome these barriers.• Actively engaged and participated in job development and placement programs to communicate with prospective employers, place clients in jobs, and examine the success of placements.• Interfaced directly with various community agencies to establish facilities and programs for persons with disabilities.

Master Of Public Administration (Mpa), Public Administration

Bachelor Of Science, Business Administration

Aa, General Studies

High School Diploma, General Studies