Billy Reddick Email & Phone Number

Spring, TX, US

Houston, TX, US

North Haven, CT, US

• Fostered and deepened cross-project partnerships, leading to enhanced operational efficiency, effectiveness, and cost reductions.
• Established and oversaw clear performance goals for both management and frontline personnel, optimizing key performance indicators.
• Administered contractual obligations for Workforce Solutions Gulf Coast, ensuring compliance and quality service.
• Consistently exceeded key performance indicators set forth by the local workforce board.
• Directed a geographically dispersed team, maintaining high levels of productivity and collaboration.
• Engineered and deployed automated workflows, optimizing efficiency and utility across all user levels.

Waukesha, WI, US

• Garnered the 2019 Project of the Year award in recognition of outstanding operational leadership.
• Steered comprehensive operational strategies across 12 counties, 6 workforce centers, and 9 distinct Workforce Development programs.
• Led and directed an 11-member managerial team, ensuring operational excellence across the board.
• Masterminded the full-scale execution of training initiatives for new hires as well as existing staff.
• Elevated Customer Satisfaction Ratings from 90.14% to 97.41% and Net Promoter Scores from 79.42% to 94.74% over a three-year period.
• Scrutinized and refined hiring and training practices, leading to a 30% reduction in staff turnover.

Waukesha, WI, US

• Dispensed in-depth assistance and support to the General Manager to allow the corporate office to achieve success.
• Cooperated effectively with senior management personnel to carry out program management and growth.
• Spearheaded all elements of the implementation of best practices company-wide to ensure maximum success.
• Performed the assessment and evaluation of processes for effectiveness and efficiency to ensure performance and programmatic goals were achieved.
• Led the development and documentation of compliance policies and procedures over the course of my operations.
• Tasked with overseeing the recruitment, hiring, training, and coaching of new staff members.

Waukesha, WI, US

• Supervised and directed all Workforce Innovation and Opportunity Act programs for the region.
• Conducted the examination of programs and provided recommendations on recommended actions for programs to increase efficiency and effectiveness.
• Charted the creation and maintenance of program tools and performance trackers to allow for maximum success.
• Served in an integral role by delivering targets with ever-increasing speed and quality while adhering to the highest ethical guidelines.
• Established and fostered close and lasting professional relationships with a wide range of key clients and personnel.
• Guaranteed that all programmatic procedures and documents were executed and understood by all team members.

Waukesha, WI, US

• Operated in a pivotal capacity by preparing, updating, and maintaining records and case files, such as documentation and clients’ personal eligibility information, services provided, narratives of client contracts, or.
• Conceptualized and developed rehabilitation plans to meet client aptitudes, education levels, physical abilities, and career goals.
• Conducted the monitoring, tracking, evaluation, and documentation of client progress to guarantee the meeting of goals and objectives.
• Fostered close and sustaining relationships and rapport with community referral sources, including schools and community groups.
• Searched for and identified barriers to client employment and collaborated closely with them in the development of strategies to overcome these barriers.
• Actively engaged and participated in job development and placement programs to communicate with prospective employers, place clients in jobs, and examine the success of placements.

Master Of Public Administration (Mpa), Public Administration

Bachelor Of Science, Business Administration

Aa, General Studies

High School Diploma, General Studies